Parts Coordinator

The Brewer-Garrett Company•Middleburg Heights, OH

6d•Onsite

About The Position

Brewer-Garrett is seeking a skilled and dedicated Parts Coordinator to join their Service Operations team. This role is responsible for managing the inventory of all parts, materials, tools, and equipment. The primary day-to-day activities will involve processing requisitions submitted by Service Technicians and providing internal customer service to Technicians, Drivers, Service Managers, and the Service Operations team.

Requirements

5 years of related experience in the logistics industry
High school diploma or equivalent
Excellent communication skills (oral and written)
Customer service skills, via phone, email messaging, and in-person
Strong organization skills; must be able to maintain accurate files and organize and manage paperwork in the department
Must demonstrate professionalism, tact, and be able to work well under pressure.
Proficient with computers to work with existing Company systems (Microsoft Office Suite, GPS, COINS)
Ability to maintain positive working relationships; must be able to build rapport and productive working relationships with customer, vendors, and Company associates and leaders.
Ability to maintain satisfactory attendance

Nice To Haves

Negotiation skills are a plus.

Responsibilities

Order parts, material, tools, and equipment as necessary for service.
Pre-order all Preventive Maintenance ("PM") materials for service.
Work with dispatch in coordination of PM schedules to obtain "just in time" delivery.
Follow-up on all open PO's to confirm arrival dates and if delivery is delayed.
Obtain firm shipping and arrival dates and inform dispatchers in order to coordinate services.
Coordinate the Service Delivery Driver's schedule within 8-hour shifts, prioritizing deliveries by urgency and location.
Coordinate prompt return of all unused materials, warranty items, and other returns for credits.
File and track all parts-associated paperwork from the vendor, technician, driver, dispatcher, and accounting.
Maintain a database for current inventory of required service-supplied parts and materials for trucks and shops.
Perform a periodic cycle count and/or year-end inventory audit.
Spot-check inventory for field service vehicles, customer job box cabinets and gang boxes, and shop cage.
Audit truck inventory prior to Service Technician departures.
Develop and maintain minimum/maximum inventory levels on all parts, materials, and supplies and other materials for shop and truck stock.
Identify to management any slow moving/obsolete inventory and plan for disposal.
Assist with control and organization of service tools, equipment, and inventory.
Work with dispatchers to coordinate minor equipment repairs.
Outsource repairs when required.
Determine exchange/core pricing if applicable.
Supply necessary information and form/qualifications and verify follow up.
Maintain vendor files, including communication records with vendors.
Maintain a good-standing relationship with vendors; initiate verbal communication with vendors and negotiate for the best pricing terms.
Provide phone support when needed; receive and process incoming phone calls from customers and technicians.
Communicate sales opportunities identified from vendors, customers, and technicians to Sales Manager.
Other duties assigned within the scope of the role.