Parts Coordinator

The Brewer-Garrett Company•Middleburg Heights, OH

8d•$18 - $20•Onsite

About The Position

Brewer-Garrett is a facility solutions company that provides services in building and energy solutions, integrated facility management, and system maintenance and repair. Their goal is to enhance building energy efficiency through HVAC design, electrical upgrades, building automation systems design and installation, maintenance, and repair. The company is seeking a skilled and dedicated Parts Coordinator to join their Service Operations team. This role is responsible for managing the inventory of all parts, materials, tools, and equipment, and will involve processing requisitions from Service Technicians and providing internal customer service to various team members.

Requirements

5 years of related experience in the logistics industry
High school diploma or equivalent
Excellent communication skills (oral and written)
Customer service skills, via phone, email messaging, and in-person
Strong organization skills; must be able to maintain accurate files and organize and manage paperwork in the department
Must demonstrate professionalism, tact, and be able to work well under pressure.
Proficient with computers to work with existing Company systems (Microsoft Office Suite, GPS, COINS)
Ability to maintain positive working relationships; must be able to build rapport and productive working relationships with customer, vendors, and Company associates and leaders.
Ability to maintain satisfactory attendance

Nice To Haves

Negotiation skills are a plus.

Responsibilities

Order parts, material, tools, and equipment as necessary for service.
Pre-order all Preventive Maintenance ("PM") materials for service and coordinate with dispatch for "just in time" delivery.
Follow-up on all open PO's to confirm arrival dates, track delays, and obtain firm shipping and arrival dates to inform dispatchers.
Coordinate the Service Delivery Driver's schedule within 8-hour shifts, prioritizing deliveries by urgency and location.
Coordinate prompt return of all unused materials, warranty items, and other returns for credits.
File and track all parts-associated paperwork from vendors, technicians, drivers, dispatchers, and accounting.
Maintain a database for current inventory of required service-supplied parts and materials for trucks and shops.
Perform periodic cycle counts and/or year-end inventory audits, and spot-check inventory in field service vehicles, customer job boxes, and the shop cage.
Audit truck inventory prior to Service Technician departures.
Develop and maintain minimum/maximum inventory levels on all parts, materials, and supplies for shop and truck stock, and identify slow-moving/obsolete inventory to management for disposal.
Assist with control and organization of service tools, equipment, and inventory, and coordinate minor equipment repairs with dispatchers, outsourcing repairs when required.
Determine exchange/core pricing if applicable, supply necessary information and form/qualifications, and verify follow-up.
Maintain vendor files, including communication records with vendors.
Maintain a good-standing relationship with vendors; initiate verbal communication and negotiate for the best pricing terms.
Provide phone support, receive and process incoming phone calls from customers and technicians.
Communicate sales opportunities identified from vendors, customers, and technicians to the Sales Manager.
Perform other duties assigned within the scope of the role.