Parts Coordinator

Lantech • Louisville, KY

6d • Onsite

About The Position

As a Parts Coordinator, you play a critical role in supporting our customers by ensuring they receive the correct parts quickly and efficiently. Your ability to communicate clearly, research accurately, and process orders with precision directly impacts customer satisfaction and equipment uptime around the world.

Requirements

• High School Diploma required
• Strong verbal and written communication skills with a customer-focused mindset
• Ability to explain technical information clearly to customers
• Strong problem-solving skills with a process-oriented approach
• Ability to multitask and manage competing priorities
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office, including Excel and Word
• Reliable attendance and strong time management skills

Nice To Haves

• College coursework preferred
• Minimum of 2 years of customer service experience preferred
• Experience in a customer call center environment
• Experience interpreting technical information (such as bills of materials)
• Familiarity with international shipping workflows and trade documentation

Responsibilities

• Respond to customer calls and emails regarding parts inquiries, quotes, and orders
• Research and identify correct parts using internal systems and documentation
• Develop and provide accurate customer quotes
• Process spare parts orders in a timely manner
• Communicate technical information clearly via phone and email
• Support after-hours and weekend emergency parts coverage on a rotating basis
• Follow standardized work processes to ensure accuracy and quality
• Collaborate with team members to support a fast-paced call center environment

Benefits

• Job Stability: A growing, essential manufacturing business with long‑term career opportunities
• Competitive Pay
• Quarterly Profitability Bonus
• Comprehensive Benefits: Medical, dental, vision, paid life insurance, short‑ and long‑term disability
• 401(k) with Company Match
• Generous Time Off: PTO, paid vacation, and 8 paid holidays per year
• Casual Dress Code
• Collaborative, People‑First Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED