Parts Coordinator

Gordon Flesch Company•Madison, WI

6d•Onsite

About The Position

The Gordon Flesch Company is seeking a Parts Coordinator to join their high-performance team. This role offers an opportunity for exceptional benefits and a supportive work-life balance. The Parts Coordinator will be responsible for processing parts service calls and transfer requests, as well as handling parts orders via various communication channels. The position involves managing returned parts, assisting technicians with parts-related inquiries, receiving, packaging, and stocking parts, and supporting purchasing duties as needed. The company emphasizes recognizing and appreciating associate commitment, creativity, and results.

Requirements

High school diploma or equivalent
Valid driver's license
Ability to be insured under company insurance requirement for driving company vehicle
Excellent verbal and written communication skills
Strong attention to detail
Excellent organizational skills
Ability to handle multiple tasks both effectively and efficiently
Excellent customer service
Excellent data entry skills
Proficient with Microsoft Office applications, including Word, Excel, and Outlook
Ability to lift 25 pounds regularly and up to 75 pounds on occasion

Nice To Haves

Previous Inventory and/or Logistics experience

Responsibilities

Process all Madison, Milwaukee, Appleton and Chicagoland parts service calls and parts transfer requests received at the TLC.
May also process Ohio, Indy, Columbus, IN, Terre Haute and Iowa branch parts orders via email, remote tech or phone.
Properly and accurately highlight pertinent service call information on picking/packing sheets.
Process returned parts from branch locations and Service Technicians including properly putting away parts in appropriate assigned bin locations.
Assist with all technician requests or questions related to parts, including parts orders and status along with general inquiries about identifying the correct part numbers needed for the service calls.
Receiving, packaging, and stocking parts.
Picking and distributing parts for Branches and/or Technicians.
Process customer orders by creating the sales order, picking items, and providing to Warehouse personnel for shipment.
Request emergency delivery service as required.
Create and maintain detailed item records in ERP system critical to business processes throughout the company.
Deliver parts to the Tech Drop Sites as required by staffing or workload.
Support purchasing duties as required by staffing or workload.
Assist in the organization and stocking of APS parts.
Assist with other positions as needed.