Parts Consultant

Campbell Supply Company • Montgomery, NY

14h • Onsite

About The Position

Campbell Supply Company is seeking a Parts Consultant to join their team. This versatile role may include responsibilities in the parts counter, back counter, or phone room, depending on company needs and the candidate's strengths. As a Parts Consultant, you will assist customers in identifying and purchasing the right parts for their needs while contributing to sales growth and increased gross margins. Your performance will be evaluated using a competency scale (A, B, or C), which will influence your bonus percentage.

Requirements

• High school diploma or equivalent
• Previous experience in sales or customer service, preferably in the automotive, equipment, or heavy-duty industry
• Strong interpersonal and communication skills
• Goal-oriented with a drive to succeed in a sales environment
• Skilled in problem-solving and decision-making
• Comfortable using inventory management and point-of-sale software

Nice To Haves

• Technical or vocational training
• Technical knowledge of vehicle or machinery parts is highly desirable

Responsibilities

• Provide exceptional service at the parts counter, back counter, or phone room by helping customers find the right parts for their specific applications.
• Offer guidance, product insights, and technical knowledge to ensure satisfaction.
• Maintain up-to-date expertise on the company's full product line, including compatibility and benefits.
• Stay informed on industry developments, trends, and innovations.
• Actively engage with walk-in and phone-in customers to promote and upsell parts and accessories.
• Use effective sales techniques to meet or exceed personal and team goals.
• Accurately process orders across multiple channels, ensuring parts are correctly selected and delivered or prepared for pickup in a timely manner.
• Monitor stock levels and communicate needs with the inventory team.
• Recommend reorders or new product additions based on demand and customer feedback.
• Develop strong connections with customers, including repair technicians, contractors, and fleet operators.
• Attend industry events and training to broaden your network and knowledge base.
• Track personal and team sales data, including gross margins.
• Prepare performance reports and offer suggestions to improve sales and efficiency.
• Engage in ongoing training to stay current with product updates and sales strategies.
• Support onboarding and development of new team members by sharing knowledge and best practices.

Benefits

• Medical, dental, and vision insurance options for you and your family
• Generous Paid Time Off (PTO) to help maintain work-life balance
• Access to special deals and savings through our Lifemart partnership
• Financial support for courses and certifications that help you grow professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED