Parts Backorder Expediter 2

HOLT Group•Irving, TX

21h•Hybrid

About The Position

The Parts Backorder Expeditor 2 is a fully independent role responsible for managing sourcing, expediting, and communication for backorders focusing on customer need by date and operational efficiency. Parts Backorder Expeditor 2: Owns backlog, prioritization, and proactive expediting. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

High school diploma or equivalent required
Minimum two years of relevant experience required
Knowledge of compact and heavy construction equipment, work tools, and configurations and their applications
Strong verbal, written, and interpersonal skills for effective customer interaction
Strong proficiency in MS Office Suite (Excel, PowerPoint, Word) and the ability to quickly learn new software applications
Demonstrated ability to provide high-quality customer service and manage conflict in a professional manner
Advanced organizational skills with the ability to manage multiple tasks and meet deadlines efficiently
Strong ownership mindset of assigned responsibilities
Ability to analyze complex problems and implement effective solutions

Nice To Haves

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Responsibilities

Manages full backorder lifecycle proactively expediting parts through multiple channels utilizing OEM and dealer systems and monitoring until completion
Manages and prioritizes daily backorder reports and exception queues
Tracks shipments and resolves delays, prioritizing based on customer impact
Evaluates and executes order type conversions such as MEGA, DOWN, and Emergency from 10-day stock conversions considering inventory availability and alternative sourcing strategies
Supports internal and external customer satisfaction through proactive communication with stakeholders coordinating across departments and vendors as necessary
Assists with sourcing and tracking parts backorders
Assists with expediting urgent requests such as DOWN, MEGA, and Emergency orders
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned