Expediter

Incora • Northlake, TX

1d • Onsite

About The Position

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as an Expediter I As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. The Expediter I is accountable for building and maintaining excellent customer relationships by responding promptly to routine inquiries and requests, facilitating rush orders, trouble-shooting order-related issues, monitoring availability of materials and parts, and expediting parts through receiving and inspection processes. Providing on going and excellent customer service will be the Expeditor's daily goal, through fast, accurate processing of orders, and prompt communication. This position will require performing various related administrative tasks, in support of the Warehouse team and/or the Tooling Repair facility when appropriate. Most importantly you will be passionate about our Incora Values and exceeding customer expectations. · Courage Take ownership for issues and problems. · Collaboration Share knowledge and experience with others · Commitment – Focus on ensuring internal and external customer expectations are met in a timely way. · Community – We value our world and everyone who shares it.

Requirements

• High School Diploma or GED is required
• Proven excellence in customer service, order entry, and/or warehouse or shipping skills, is required
• Demonstrated ability to accurately and efficiently perform root cause analysis and conduct thorough research
• Demonstrated skills in detailed data entry is required
• Excellent customer service attitude, with a strong willingness to assist in multiple areas within the Warehouse department, as needed
• Ability to demonstrate and maintain a positive attitude and strong teamwork abilities
• Strong verbal and written communication skills, with professional daily interaction with customers (as trained)
• Ability to maintain work in an organized and clear manner
• Ability to learn and gain knowledge of the integrated database systems, job-specific software programs, as well as Microsoft Office Suite, including Outlook, Word and Excel, as needed
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

Nice To Haves

• Current knowledge of Incora customers and products is highly preferred

Responsibilities

• Building and maintaining excellent customer relationships
• Responding promptly to routine inquiries and requests
• Facilitating rush orders
• Trouble-shooting order-related issues
• Monitoring availability of materials and parts
• Expediting parts through receiving and inspection processes
• Performing various related administrative tasks, in support of the Warehouse team and/or the Tooling Repair facility when appropriate

Benefits

• Great salary and benefits
• Chance to work in a first-class brand-new environment
• Chance to become part of our Incora story
• Employee incentive programs
• 8 Paid Holidays
• 2 additional Floating Holidays for all Full-Time employees
• FlexTime policy for Full-Time Exempt employees
• 80 hours of Exempt Sick time
• 2 weeks paid parental leave
• Generous discount portal via Perkspot
• Employer paid Group Life Insurance at 1x salary
• Employer paid STD
• Employer paid LTD
• Three (four for California) different health plans with competitive premiums for all full-time permanent employees
• 401K plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED