Parts Back Counterperson - Fairbanks, AK

Freightliner Northwest • Fairbanks, AK

2d • Onsite

About The Position

TrailerCraft in Fairbanks, AK is looking for a Parts Back Counterperson for assisting technicians and other internal customers in a professional manner, accurately process orders in the system and coordinate pulling product, shipment or delivery to the customers. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. We're looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest!

Requirements

• High school diploma or equivalent preferred.
• Must be able to operate a computer.
• Fork-lift certification will be required after hire.
• 2-3 years warehouse experience preferred
• previous customer service experience preferred.
• Must be professional and safety minded at all times.
• Good communication skills.
• Good customer service skills.
• Ability to prioritize and multi-task and work in a fast-paced environment.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Responsibilities

• Assist technicians and other internal customers with selection of required parts to complete customer repairs.
• Accurately process orders in the system and coordinate pulling product, shipment or delivery to the technician, shop manager or service account manager.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Follows up on back-ordered parts.
• Locate available parts when the dealership is out of stock and issue purchase orders for those parts.
• Use and operate a computer and multiple computer programs.
• Provide price quotes, availability and other information to technicians and shop manager or service account manager.
• General knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Answers phone calls, providing price quotes and other information when time permits.
• Keeps counter areas clean and uncluttered.
• Inclusion in a rotation for after-hours phone calls for emergency parts.
• Keeps current on new products and product updates.
• May be requested to cover duties at parts front counter if scheduling needs require.
• Other duties as assigned as business needs require.

Benefits

• medical
• dental
• vision
• prescription benefits
• basic group term life insurance policy
• employee assistance program (EAP)
• Health Savings Account (HSA)
• Tuition reimbursement
• profit sharing
• traditional pre-tax 401(k)
• post-tax Roth 401(k)
• company will match dollar for dollar of your contributions up to 3% of your income
• paid vacation
• personal time off (PTO)
• six (6) paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED