Parts Back Counterperson - Fairbanks, AK

Gordon Truck Centers•Fairbanks, AK

1d•Onsite

About The Position

TrailerCraft in Fairbanks, AK is looking for a Parts Back Counterperson. This role involves assisting technicians and other internal customers in a professional manner, accurately processing orders in the system, and coordinating the pulling of product for shipment or delivery. TrailerCraft is part of Gordon Truck Centers, Inc. (GTC), a dealership network that has been serving customers' transportation needs since 1986. GTC is a full-service Freightliner, Western Star, and Wilson Trailer dealership family, offering sales, financing, insurance, and servicing for medium and heavy-duty commercial trucks. GTC aims to be the premier Dealership Family in the Pacific Northwest and is committed to building a team with the best employees who deliver first-class service safely and reliably.

Requirements

High school diploma or equivalent preferred.
Must be able to operate a computer.
Fork-lift certification will be required after hire.
2-3 years warehouse experience preferred.
Previous customer service experience preferred.
Must be professional and safety minded at all times.
Good communication skills.
Good customer service skills.
Ability to prioritize and multi-task and work in a fast-paced environment.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.
Requires regular lifting up to 50 lbs; occasional lifting up to and exceeding 75 pounds.
Climbing, stretching, reaching, bending, squatting, walking, and some stairs.
Must be able to operate motor vehicles such as forklifts.

Responsibilities

Assist technicians and other internal customers with selection of required parts to complete customer repairs.
Accurately process orders in the system and coordinate pulling product, shipment or delivery to the technician, shop manager or service account manager.
Manage all aspects of parts department functions including cycle counting, inventory & freight management.
Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Follow up on back-ordered parts.
Locate available parts when the dealership is out of stock and issue purchase orders for those parts.
Use and operate a computer and multiple computer programs.
Provide price quotes, availability and other information to technicians and shop manager or service account manager.
Possess general knowledge on warranty periods and guidelines.
Process manufacturers core returns.
Answer phone calls, providing price quotes and other information when time permits.
Keep counter areas clean and uncluttered.
Participate in a rotation for after-hours phone calls for emergency parts.
Stay current on new products and product updates.
May be requested to cover duties at parts front counter if scheduling needs require.
Perform other duties as assigned as business needs require.