Parts Back Counter Representative

Ballard Truck Center•Manchester, NH

12d•Onsite

About The Position

Ballard Truck Center in Manchester, NH is looking for a Parts Back Counter Representative. Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.

Requirements

Must have prior, relevant experience (parts lookup experience).
Ability to read and comprehend instructions and information.
Must have at least basic computer skills.
Professional, personal appearance.
Ability to work well with the public, sometimes with several customers at a time.
Ability to work both individually and as a team.
Must be able to lift 50lbs or more.
Will be required to wear a dealership provided uniform.

Responsibilities

Assist technicians and customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
Pull purchased parts from stock.
If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
Answer phone calls in a timely manner, providing price quotes and other information.
Assist outside sales representatives with their orders.
Set up orders for daily shipment, delivery, or pick-up.
Notify customer re: ordered parts, promptly restock returns, cores.
Be friendly, professional and efficient when working with all customers, both on the phone and in person.