Parts Counter Representative
About The Position
Join the Driving Force Behind JX Enterprises! At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment. When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation. Your Next Big Career Move: Parts Counter Representative located in Bloomington, IL. Shift: Monday - Friday 6:30am - 3:30pm. Are you ready to make a visible impact? As our next Parts Counter Representative, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.
Requirements
- High School or equivalent
- Previous customer service experience
- 3 years of Automotive or truck parts related experience
- Understands and can identify common commodity parts
- Able to perform accurate cycle-counts
- Able to order and check-in parts orders
- Intermediate Computer skills
- Able to work independently
- A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.
Responsibilities
- Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions while keeping customers informed about special orders and back ordered parts and handling returns if necessary.
- Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
- Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
- Provide technical assistance to customers, including assisting service technicians with acquiring parts.
- Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
- Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
- Perform other dynamic duties and responsibilities as assigned to support business.
Benefits
- Highly competitive compensation package designed to support your health, financial future, and overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
