Parts Associate

Atlanta Fork Lifts Inc • Jacksonville, FL

6d • Onsite

About The Position

The TMHS Parts associate is dedicated to providing top level support to customers, technicians and sales associates in need of repair parts. You will be responsible for using the data provided to locate the correct parts required as well as making recommendations for associated parts needed to do the job right in an efficient manner. Ultimately, you will maintain and improve our brand, ensuring that we exceed the customers’ expectations with exceptional product knowledge and superior customer service skills. The parts associate is the person responsible for locating and supplying parts for the customer. He/she must have above average people skills and adequate product knowledge that enables you to know all the applicable parts required to do certain jobs. Forklift technical experience is not a requirement but is a benefit for this position. He/she uses various forms of schematics for identifying specific parts daily. You will communicate with vendors for those parts, designate shipping methods, process the orders, and follow up to ensure the customer gets their repair parts when promised.

Requirements

• Strong communication, organizational and time management skills
• Above average computer skills: typing, NDS, Microsoft word, Microsoft excel, Powerpoint, etc…
• Demonstrate good decision-making skills in fast paced environment
• Ability to work well with customers and co-workers, team player attitude a must
• Average knowledge of forklift, parts and their functions
• General knowledge of inventory control methods
• 3+ years of parts procurement experience
• Must be able to lift 50 pounds
• Normal manual dexterity and ability to effectively manipulate keyboard and phone.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

• Forklift technical experience is a benefit for this position.
• Forklift technical experience a plus

Responsibilities

• Locate and supply parts for the customer.
• Use data to locate correct parts and recommend associated parts.
• Communicate with vendors for parts.
• Designate shipping methods.
• Process orders.
• Follow up to ensure customers receive repair parts as promised.
• Maintain PO system and monitor outstanding POs.
• Utilize Dealer Portal for parts lookup and ordering for Toyota units.
• Source non-Toyota parts as well as all makes of aftermarket parts.
• Follow all 5S policies and procedures.
• Occasionally operate forklift equipment (training internally provided).
• Participate in ongoing company provided parts procurement training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED