Parts Associate

Russo Hardware•Hainesville, IL

8d•$17 - $19•Onsite

About The Position

The Parts Associates’ primary responsibility is to help manage purchase orders while assisting our customers in finding the right parts for their equipment. Our ideal candidate possesses good general computer skills, is dependable, and well organized. This position also requires a focus on providing exceptional customer service to ensure our customers receive top-notch assistance.

Requirements

Good general computer skills
Dependable
Well organized
Detail-oriented
Organized
The ability to take direction and think on your feet
Strong ability to multi-task
Excellent communication and interpersonal skills, with a strong customer-focused attitude
No previous experience is necessary

Responsibilities

Data entry
Running a daily purchase order recommendation and ordering all special and stock orders for products that are below the minimum stocking level at the given time of year
Working knowledge of how to set up new manufacturers, part numbers, part descriptions, part pricing, etc. in the computer system.
Assist the parts manager/supervisor with tracking inventories
Field and answer calls from customers
Guide customers in identifying the correct parts for their equipment and provide expert recommendations when necessary
Handle customer concerns and complaints with patience and professionalism, ensuring a positive resolution
Answer customer inquiries and provide accurate information about parts, pricing, and availability
Other tasks as defined by management