Parts Associate

Minnesota Air Inc•Lake Elmo, MN

6d•$23 - $27•Onsite

About The Position

The primary responsibility of this role is to provide outstanding customer service by addressing and resolving issues efficiently, ensuring customer satisfaction with HVAC products and services.

Requirements

Ability to effectively use phones, computers, and other communication devices.
Effective problem-solving skills with the ability to address issues involving multiple variables.
Strong customer service skills with excellent verbal and written communication.
Familiarity with Microsoft Office 365.
One-year certificate from a college or technical school.
One to three years of related experience in HVAC.
Equivalent combinations of education and experience will also be considered.
Valid Driver’s License.
Ability to regularly lift and move up to 75lbs.
Ability to travel for meetings, training, and workshops, both locally and out of the area.
Capability to learn and operate material handling equipment.
Frequent standing and movement within the workspace.

Nice To Haves

Basic understanding of HVAC systems.
EPA CFC Certification, Type 2 or Universal (preferred).
Forklift Certification (can be obtained on the job).

Responsibilities

Assist customers in person or by phone, identifying their needs and suggesting suitable products.
Prepare sales documentation and process payments or credit authorizations.
Handle warranty returns and resolve customer complaints.
Fill and manage UPS, will-call and truck orders as necessary.
Maintain inventory levels and the organization of the parts showroom, including restocking shelves and arranging products for optimal display.
Communicate inventory levels to Parts Product Specialist to ensure product availability.
Be available for on-call duties and occasional Saturday shifts.
Maintain and organize personal work area, including performing necessary warehouse duties.
Stay informed about company policies, procedures, and new product developments.
Work on-site, M-F, 7:30 am - 4:30 pm.
Participate in and promote continuous learning and development through training initiatives such as MN Air University, HR programs, tech-support courses, and webinars.
Performs other related duties as assigned.

Benefits

Medical, Dental, Vision, Hospital Indemnity, Critical Illness, Accident, and Life Insurance
Employer HSA Contributions
Employer 401(k) Match
Employer paid Life Insurance
Profit Sharing Program
Referral Bonus opportunities
Paid Family Leave
Paid Time Off
Volunteer Time Off – 8 hours
Paid Company Holidays – 8 days
Floating Holiday – 8 hours