Parts Associate

Cummins • Glen Burnie, MD

12d • $48,800 - $73,200 • Onsite

About The Position

We are looking for a talented onsite Service Parts Associate to join our team in Glen Burnie, MD. In this role, you will make an impact by receiving, handling, storing, performing system transactions, and dispatching parts in the local branch, checking for damage and discrepancies. You will also carry out customer parts counter duties, including receiving parts calls, assisting walk-in customers, completing paperwork, and processing transactions. Developing positive relationships with internal and external customers through phone and in-person communication is key, as is identifying opportunities to upsell supporting products and services. You will support other parts personnel in sourcing and locating complex parts requests and perform other duties such as managing stock levels, operating a forklift, shipping and receiving, warehouse activities, inventory management, core processing, and other assigned projects.

Requirements

• Ability to identify and act on opportunities with Customers to upsell supporting products and services.
• Ability to source and locate complex parts requests using various systems, catalogs and other resources.
• Ability to manage stock levels.
• Ability to operate a forklift.
• Ability to perform shipping and receiving.
• Ability to perform warehouse activities.
• Ability to perform inventory management tasks.
• Ability to perform core processing.
• Ability to handle cash, checks, and credit card transactions.

Responsibilities

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed