Parts and Service Specialist

Curtis Lane Holdings•Delmar, DE

23h•Onsite

About The Position

Sell service repairs and maintenance, sell spare and replacement parts for compact equipment and attachments while providing excellent customer service. Demonstrate safety knowledge and skills, use Aspen accounting software and Bobcat parts systems. Provide an excellent experience for customers and achieve personal and store sales goals and objectives. Maintain a clean work area, including but not limited to bathrooms, work station, and lobby area. Assist in maintaining store inventory processes, including putting away truck deliveries. Generate service revenue by scheduling and tracking timely repairs for rental and customer equipment. Provide cost and time estimates and updates to customers, assist with processing warranty claims.

Requirements

Minimum of 1 year service and maintenance experience
Has a good understanding of Bobcat maintenance requirements and typical repairs
Effective communication skills – both written and oral
Good conflict resolution skills
An understanding of business management
Valid driver's license

Responsibilities

Balance money drawer, print invoices, answer telephone promptly, look up, locate and stock parts
Demonstrate safety knowledge and skills, use Aspen accounting software and Bobcat parts systems
Provide an excellent experience for customers and achieve personal and store sales goals and objectives
Maintain a clean work area, including but not limited to bathrooms, work station, and lobby area
Assist in maintaining store inventory processes, including putting away truck deliveries
Generate service revenue by scheduling and tracking timely repairs for rental and customer equipment
Provide cost and time estimates and updates to customers, assist with processing warranty claims