Parts and Service Sales Representative
CSTK•Philadelphia, PA
•Onsite
About The Position
CSTK Inc. is an award-winning Authorized Thermo King dealership group providing a complete line of refrigerated transportation products, including parts, service, aftermarket accessories, trailer repair, and technology solutions. In addition, we also provide sales, parts, and service for the top construction equipment brands.
Requirements
- Prospect and acquire new parts and service customers
- Establish and build strong relationships with new and existing customers
- Conduct sales calls, site visits, and promote parts and service solutions
- Develop and manage a sales pipeline and territory growth strategy
- Prepare quotes, negotiate pricing, and close sales while maintaining margin targets
- Identify upsell and cross-sell opportunities within existing accounts
- Coordinate with parts and service teams to ensure timely and accurate order fulfillment
- Provide exceptional customer service and follow-through
- Maintain accurate CRM activity, pipeline, and customer records
- Meet or exceed sales goals, KPIs, and activity targets
- Track and report on sales performance, pipeline, and forecasts
- Report market trends, competitor activity, and customer insights
- Support marketing campaigns, promotions, and customer events
- Identify customer pain points and recommend solutions and process improvements
- Escalate urgent customer issues appropriately while maintaining ownership of resolution
Responsibilities
- Prospect and acquire new parts and service customers
- Establish and build strong relationships with new and existing customers
- Conduct sales calls, site visits, and promote parts and service solutions
- Develop and manage a sales pipeline and territory growth strategy
- Prepare quotes, negotiate pricing, and close sales while maintaining margin targets
- Identify upsell and cross-sell opportunities within existing accounts
- Coordinate with parts and service teams to ensure timely and accurate order fulfillment
- Provide exceptional customer service and follow-through
- Maintain accurate CRM activity, pipeline, and customer records
- Meet or exceed sales goals, KPIs, and activity targets
- Track and report on sales performance, pipeline, and forecasts
- Report market trends, competitor activity, and customer insights
- Support marketing campaigns, promotions, and customer events
- Identify customer pain points and recommend solutions and process improvements
- Escalate urgent customer issues appropriately while maintaining ownership of resolution
Benefits
- Competitive Wage Compensation
- A Great Working Environment
- Health, Dental & Vision Insurance
- Retirement Plan + Employer 401(k) Match
- Employer Paid Basic Life and Short-Term Disability
- Paid Time Off + Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
