Parts and Service Operations Manager - Lift Truck

Ring Power•Orlando, FL

2d•Onsite

About The Position

Manages the Ring Power Parts & Service Departments in such a manner that both the company and its customers receive the maximum return on their investment. Supervises Service Managers: Operates the Service Department on a profitable basis and offer best possible product support to our customer; Controls direct expenses, expense hours, and new machine service and policy allowance warranties; Answers customer requests for service in a timely manner; Assists Product Support Manager in establishing annual goals and objectives; Oversees annual establishment of department service budgets; Monitors progress of each branch monthly and counsel service managers accordingly; Assists Service Managers in establishing annual goals and objectives; Ensures warranty decisions are made promptly using established guidelines; Conducts quarterly meetings with Service Managers; Assists in resolving customer issues. Advises Product Support Manager of corrective action taken; Reviews service reports carefully to insure accuracy and complete information; Assists in maintaining a safe work environment as it relates to the service department; Directly supervises employees on the administration team; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises Parts Managers: Assists Parts Managers in establishing annual goals and objectives; Prepares progress reports to be reported to General Parts Manager quarterly; Oversees annual establishment of department parts budget; Monitors progress of each branch monthly and counsel parts managers accordingly; Establishes policies and procedures for parts department; Handles bi-annual audits to be performed at each branch to ensure compliance and reported to General Parts Manager; Conducts quarterly meetings with Parts Managers; Assists product support in establishing effective marketing programs; Assists in resolving customer issues. Advises Product Support Manager of corrective action taken.

Requirements

15 to 20 years of experience in Parts and Service management.
Computer skills in dealer computer systems, Microsoft Office and Cat programs.
Must be able to comprehend, speak and write the English language.
Must possess good interpersonal and communication skills.
High School Diploma or related equivalent required.

Nice To Haves

Two years of college or university or related equivalent experience preferred.

Responsibilities

Manages the Ring Power Parts & Service Departments to ensure maximum return on investment for the company and customers.
Supervises Service Managers to operate the Service Department profitably and provide optimal product support.
Controls direct expenses, expense hours, and new machine service and policy allowance warranties.
Ensures timely response to customer service requests.
Assists Product Support Manager in establishing annual goals and objectives.
Oversees the annual establishment of department service budgets.
Monitors branch progress monthly and counsels service managers.
Assists Service Managers in establishing annual goals and objectives.
Ensures prompt warranty decisions using established guidelines.
Conducts quarterly meetings with Service Managers.
Assists in resolving customer issues and advises Product Support Manager of corrective actions.
Reviews service reports for accuracy and completeness.
Assists in maintaining a safe work environment within the service department.
Directly supervises employees on the administration team.
Carries out supervisory responsibilities including interviewing, hiring, training, planning, assigning work, appraising performance, rewarding/disciplining employees, and resolving complaints.
Assists Parts Managers in establishing annual goals and objectives.
Prepares quarterly progress reports for the General Parts Manager.
Oversees the annual establishment of department parts budgets.
Monitors branch progress monthly and counsels parts managers.
Establishes policies and procedures for the parts department.
Handles bi-annual audits at each branch for compliance.
Conducts quarterly meetings with Parts Managers.
Assists product support in establishing effective marketing programs.