Parts Advisor - Toyota Victoria
About The Position
As a Toyota Parts Advisor, you are the dealership’s front-line connection for both customers and the service team. A typical day begins by greeting walk-in customers and answering phone inquiries, ensuring each interaction reflects professionalism and care. You’ll assist with parts sales and customer relations, helping clients find the right parts and accessories for their vehicles while providing knowledgeable recommendations. Throughout the day, you’ll handle internal and external service requests, working closely with technicians to ensure the service department has the correct parts on hand for repairs and maintenance. When challenges or concerns arise, you’ll address them promptly with a focus on customer satisfaction. Behind the counter, you’ll also manage administrative tasks such as processing orders, maintaining accurate inventory records, and preparing billing documents. Success in this role requires a high degree of accuracy, sound judgment, and attention to detail, as well as the ability to balance customer service with operational efficiency.
Requirements
- A valid provincial driver’s license.
- A positive can-do attitude!
Nice To Haves
- CDK experience is an asset.
- Personable, highly organized, and tech-savvy.
Responsibilities
- Greeting walk-in customers and answering phone inquiries.
- Assisting with parts sales and customer relations.
- Helping clients find the right parts and accessories for their vehicles.
- Providing knowledgeable recommendations.
- Handling internal and external service requests.
- Working closely with technicians to ensure the service department has the correct parts on hand for repairs and maintenance.
- Addressing challenges or concerns promptly with a focus on customer satisfaction.
- Processing orders.
- Maintaining accurate inventory records.
- Preparing billing documents.
Benefits
- Competitive compensation and bonus plans.
- Unlimited opportunities for growth and development.
- State-of-the-art amenities.
- Manufacturer and in-house training are provided.
- Exclusive access to vendor promotions, offers and purchase programs.
- Comprehensive benefits package.
- Recognition and rewards program.
- Amazing colleagues, great working environment, and a team building culture!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
