Audi Beaverton Parts Advisor

Sunset Imports Inc•Beaverton, OR

3d•$52,500 - $62,500•Onsite

About The Position

Audi Beaverton is looking for an experienced Parts Advisor to join our team! The Parts Advisor will be responsible for assisting customers and the service department with parts identification, ordering, and ensuring efficient delivery and inventory management. You will play a key role in ensuring customers have the parts they need while contributing to the smooth operation of the service department. A successful Parts Advisor will offer excellent customer service, maintain organized inventory, and ensure parts availability to meet both customer and operational needs.

Requirements

Previous experience as a Parts Advisor, Parts Counterperson, or in a similar role within an automotive dealership.
Strong knowledge of automotive parts, vehicle systems, and repair processes.
Excellent customer service and communication skills, with the ability to provide clear and accurate information to customers and colleagues.
Organized and detail-oriented, with the ability to manage inventory and prioritize tasks efficiently.
Proficient in using parts management software (e.g., CDK, Reynolds & Reynolds) and Microsoft Office Suite.
Ability to work in a fast-paced environment, handling multiple requests at once.
A positive, team-oriented attitude with a willingness to learn and adapt.
High school diploma or equivalent (an automotive-related qualification is a plus).
Valid driver's license (preferred).

Responsibilities

Greet and assist customers in person, over the phone, or via email, providing knowledgeable advice on automotive parts and accessories.
Accurately identify, locate, and order parts based on customer or technician requests, ensuring correct part numbers and specifications.
Process parts orders and quotes efficiently, providing customers with timely and clear information about pricing and availability.
Maintain parts inventory by organizing, stocking, and managing parts to prevent overstocking or stockouts.
Handle returns, warranty claims, and ensure the timely resolution of any part-related issues with manufacturers or suppliers.
Provide exceptional customer service, offering alternatives and solutions to meet customer needs while enhancing satisfaction.
Manage and track inventory levels using dealership management software, and assist in conducting regular stock checks.
Ensure parts are properly labeled and stored, maintaining cleanliness and organization of the parts department.
Stay updated on automotive parts trends, new products, and any changes in parts specifications.
Assist in achieving sales targets for parts and accessories through proactive customer engagement.