Parts Advisor

Cavender Auto Family•Lubbock, TX

2d•Onsite

About The Position

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. Cadillac of Lubbock, Texas, a Cavender Auto Family dealership, is currently seeking a talented Parts Advisor to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed. Veterans and Military Spouses encouraged to apply!

Requirements

Must have prior experience

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Issues and tracks requested shop tools to technicians.
Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Sets up orders for daily shipment, delivery or pick-up.
Solicits assigned accounts by phone.
Keeps front and rear counter areas clean and uncluttered.
Cleans computer terminals and printers daily.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Other tasks as assigned.