Parts Advisor

Lithia & Driveway•Tucson, AZ

1d•Onsite

About The Position

KIA of North Tucson is now part of the Lithia & Driveway family, a Fortune 150 company, creating exciting opportunities for team members to grow their careers with one of the most successful automotive retailers in the industry. We are committed to delivering an exceptional customer experience while fostering a positive, supportive workplace where employees can learn, develop, and succeed. We are currently seeking a motivated and customer-focused Parts Advisor to join our team. In this role, you'll be a key contributor to the success of our Parts Department, assisting customers and technicians with their parts needs while providing outstanding service. If you are organized, driven, and thrive in a fast-paced environment, we encourage you to apply and become part of a team that values collaboration, professional development, and long-term success.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Mathematics – calculations of inventory, payments and invoices.
Knowledge of automotive parts
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Responsibilities

Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
Maintain clean and professional appearance of counter, work area and stockroom.
Interact with Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on service department and customer requests.
Create accurate invoices in ADP.
Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders.
Check number and unit cost as well as total billing for charges against proper records.
Specifies parts accurately.
Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
Receive payment or obtain credit authorization
Process core returns, parts warranties and parts returns as necessary.