Parts Advisor- Subaru Dealership
About The Position
Parts Advisors are the primary point of contact for customers visiting the parts center. This role is crucial in ensuring customers receive top-notch service and that their parts and accessories requests are fulfilled. Parts Advisors are expected to strive to exceed Key Performance Indicators (KPIs) as outlined by the motor group. The company, Patrick Motor Group, was founded on honest work, a love for cars and the people who drive them, emphasizing community, strong relationships, and enjoyment in their work. They deliver sales and service with respect, trust, and quality.
Requirements
- Computer and communication skills must be at an intermediate level.
- Strong decision-making ability and organization are required.
- Employee must have attention to detail.
- Employee must be able to read, write, understand and speak English.
Nice To Haves
- A strong understanding of automotive technology and the automotive industry is a plus.
- Ability to speak/write/understand Spanish is a plus.
Responsibilities
- Receive and greet customers, discuss and understand their parts requirements, guide them on the best options available and assist them in making well-informed purchasing decisions.
- Create additional sales opportunities by promoting sales of related parts to the customer.
- Identify and price the correct parts requested from the manufacturer parts database by assessing the type of vehicle and its use.
- Answering customer and technician/Advisor questions in-person, over the phone and over email/chat/texts about parts and accessories.
- Maintain and handle the special-order parts process, including communication to the service department as needed.
- Oversee and reconcile parts inventory as required, including assisting outside vendor(s) with managing annual physical inventory count.
- General upkeep and maintenance of the department, such as cleaning or organizing.
- Provide superior customer service and achieve the highest degree of customer satisfaction with the goal of earning repeat business.
- Stock parts as they are received into the department in an organized and efficient manner.
- Meet specified monthly targets and goals which will be given prior to each month.
- Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
- Be at work on time or early (no exceptions).
- Be team-oriented with a desire to achieve both individual and collective goals.
- All other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
