Parts Advisor III - Ladson, SC

Rivian•Ladson, SC

2d•Onsite

About The Position

The Parts Advisor supports the internal customer experience at Rivian service locations by coordinating parts and service needs with Regional Parts Specialists, Technicians, Advisors, and local Management. The role calls for focus, initiative, strong communication, organization, attention to detail, and a customer-first approach. The Parts Advisor is expected to collaborate across teams, solve operational problems, adapt to ambiguity and changing conditions, and champion continuous improvement in support of Service teams and customers within a Service center.

Requirements

Ability to prepare and disseminate effectively organized, coherent business communications while following established business norms.
Strong communication, organizational, and time-management skills.
Patience, empathy, attention to detail, and a passion for problem-solving; flexibility and responsiveness to changing conditions.
Positive, high-energy attitude; excellent customer-service skills; ability to multitask and thrive in a fast-paced environment.
Basic mathematics skills for preparing and transacting estimates and payments.
Ability to perform physical tasks that may include sitting for 8 or more hours in a day; standing for up to two hours at a time for 8 or more hours a day; walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
Minimum age of 21.
Availability for a regular 40-hour-per-week schedule, including weekends and holidays according to business need; shifts may include evening, overnight, or early morning hours.
Two to three years in a customer-facing service role, material handling or inventory management, or equivalent; experience in a fast-paced environment or an equivalent combination of education and experience.

Nice To Haves

High school diploma, GED, or other recognized high school equivalency credential preferred.

Responsibilities

Demonstrate and execute the warranty return process.
Understand, explain, and execute shipping processes, including packaging parts before final shipment.
Understand channel planning and how it works.
Understand, explain, and execute indirect purchasing through Coupa.
Understand and explain KPIs, metrics, and their significance.
Identify and resolve common discrepancies in parts procurement, review transactions for human error, and collaborate to improve processes.
Communicate with technicians and leads, and participate in huddles to coordinate efficient ways to serve customers.
Identify and order the correct part needed for repairs.
Source or look up parts assemblies and subassemblies and understand them.
Physically and systematically receive parts and allocate back orders.
Physically and systematically bin parts and understand, execute, and explain the Rivian bin scheme.
Identify damages, shortages, overages, incorrect parts, and out-of-stock items.
Use and navigate SharePoint, the Warranty Manual, Write It Right, and Rivian proprietary systems.
Demonstrate and execute daily counts and understand the tool's intended use.
Understand, execute, and explain pre-pulling parts for upcoming appointments.
Understand pay types, including Goodwill, Customer Pay, and Internal, and their use cases.
Learn and gain an understanding of Rivian's maintenance scheduling.
Explain services and provide an exceptional customer experience.
Use a forklift in required areas to transport and organize parts.
Learn about Rivian's safety requirements.
List and explain the 5S stages and methodology.
Provide exceptional service to customers using Rivian Guiding Principles.