Parts Acquisition Specialist

Clayton Homes • Conway, AR

1d • Onsite

About The Position

The Parts Coordinator facilitates pulling required service parts and is expected to work with integrity, documenting and processing orders. The Parts Coordinator is also expected to develop a thorough knowledge and understanding of each part and effectively communicate requests.

Requirements

• High School Diploma, Associate Degree or higher, preferred.
• Able to organize, prioritize, and deliver projects within deadlines.
• Able to communicate positively and clearly with peers, managers, and customers
• Proficient in MS Office software, including Excel
• Knowledge of Oracle ERP systems preferred
• Thorough knowledge of job-related policies

Responsibilities

• Maintaining inventory controls in office and warehouse environments.
• Taking and logging parts orders for dealers and homeowners.
• Reviewing parts orders with purchasing to ensure materials are available to pull.
• Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
• Packaging and shipping parts to customers within 7 days.
• Documenting and processing orders for shipment.
• Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.
• Filing paperwork on a regular, if not daily basis.
• Communicate positively and frequently with customers to set delivery expectations.
• Following up internally and externally until claim is resolved.
• Creating individual process to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.
• Other duties as assigned.

Benefits

• Flexibility to create their own health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching for full and part time employees after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational) available online or in-person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree