Partnerships Operations Specialist

Snap•Santa Monica, CA

12d•Hybrid

About The Position

Snap Inc. is seeking a Partnerships Operations Specialist to join their Partnerships Operations team. This role will focus on scaled support and education, creator program execution, budget operations, events, and team operations. The specialist will independently manage defined workflows and operational workstreams, collaborate with cross-functional partners, and translate priorities into actionable plans. They will also identify and implement process improvements to enhance organizational efficiency. This position is ideal for a highly organized, detail-oriented individual comfortable managing multiple workstreams in a fast-paced, cross-functional environment, with the ability to quickly learn complex products and processes and communicate effectively with stakeholders.

Requirements

Bachelor’s degree or equivalent years of experience.
4+ years of experience in operations, consulting, program coordination, partner operations, support operations, marketing operations, events, or a related field.
Experience managing operational workflows, trackers, documentation, or cross-functional projects with strong attention to detail.
Experience coordinating with multiple internal stakeholders and following work through to completion.
Strong written and verbal English communication skills.

Nice To Haves

Experience supporting creators, content or media partners, or partner-facing programs.
Experience with scaled support or education operations, including issue triage, escalation management, knowledge-base maintenance, CRM, or lifecycle communications.
Experience with budget operations, vendor coordination, payments, procurement, or event execution.
Experience improving recurring workflows through automation, reporting, or AI-enabled tools; familiarity with Salesforce and collaboration platforms is a plus.

Responsibilities

Support technical and operational programs for creators and content partners, coordinating issue escalations, surfacing user feedback, and partnering with Product, Engineering, and other teams to drive resolution and improvements.
Manage execution for programs, pilots, and new initiatives, coordinating timelines, participation, deliverables, payments, and cross-functional dependencies.
Maintain the processes, documentation, and resources that enable consistent, high-quality support at scale.
Identify recurring issues and operational gaps, translating them into opportunities to improve workflows, tools, and the overall partner experience.
Support onboarding and education through lifecycle communications, product and program updates, newsletters, and educational resources.
Partner cross-functionally to translate product, program, and policy changes into clear, actionable guidance for external partners and internal teams.
Help evolve scaled education programs and channels to improve awareness and adoption of Snapchat products, features, and programs.
Support key team operating rhythms and initiatives, including quarterly planning and Partnerships events.
Manage budget and payment operations, including spend tracking, purchase orders, vendor onboarding, and creator and partner payments.
Maintain clear processes, trackers, and documentation that provide visibility into priorities, ownership, and progress across the Partnerships organization.
Identify opportunities to simplify, automate, and improve recurring workflows, partnering with technical and operational teams on tools and AI-enabled solutions where appropriate.