Partnerships Manager

MATTER•Chicago, IL

About The Position

MATTER is looking for a Partnerships Manager to join our Partnerships & Corporate Innovation team — someone who is passionate about the opportunity for new technologies to improve health and healthcare and who thrives on building strong, long-lasting client relationships. In this role, you will be responsible for managing a subset of MATTER’s partner accounts, ensuring high-quality execution across programs and engagements and delivering a concierge-level partner experience. You will work cross-functionally with internal MATTER teams to help partners achieve their objectives through creative, innovative solutions. The Partnerships Manager is both a relationship-builder and an execution-focused “doer,” able to manage multiple priorities in a fast-paced, collaborative environment.

Requirements

3–5+ years of experience in account management, partnerships, client services, or a related role.
Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-suite.
Solid experience with CRM software (HubSpot preferred) and Microsoft Office, particularly PowerPoint and Excel.
Proven experience delivering client-focused solutions that address partner needs and objectives.
Strong ability to manage multiple projects simultaneously while maintaining attention to detail.
Demonstrated ability to brainstorm solutions, implement new processes and assess effectiveness.
Excellent listening, negotiation and presentation skills.
Healthcare experience is required.
BA/BS degree in Business Administration, Sales or a related field.
Candidates for this position must live in the Chicago area.

Responsibilities

Serve as the lead point of contact for all activities within a subset of MATTER partners.
Build and maintain strong, long-lasting client relationships and develop trusted advisor relationships with partner stakeholders and executive sponsors.
Develop and manage timelines across key partner engagements to ensure clarity, accountability and on-time delivery.
Work cross-functionally with internal MATTER teams to accomplish partner objectives and deliver high-quality solutions.
Identify, create and implement processes that align internal and external stakeholders and deliver a seamless, concierge-level partner experience.
Contribute to the exploration and pursuit of business development opportunities within existing accounts, from solution ideation through client presentation.
Demonstrate strong storytelling and presentation skills, including the ability to create compelling decks and present solutions to partners.
Ensure the timely and successful delivery of MATTER’s solutions according to partner needs and objectives.
Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
Prepare reports on account status and support contract renewals.
Assist with challenging partner requests or issue escalations as needed.

Benefits

Choice of numerous medical, dental and vision insurance plan options
Opportunity to participate in a 403(b) retirement plan and contribute to FSA plans for tax-free support of medical, child care and transit expenses
Monthly cell phone stipend that is not taxed
Unlimited paid time off, because we believe that time devoted to yourself and those in your life is fundamental to good health
Annual company-wide winter break between Christmas and New Year's
Expanding your professional network across the healthcare and entrepreneurial ecosystems
Engaging with some of the most innovative thinkers in healthcare
Growing skills and knowledge with continuous learning, including dedicated company-wide time to learning each month and periodic workshops for our team
Working with a diverse team that is passionate about our work and cares about one other
Owning your work, with unbounded opportunities to stretch, learn and lead