Partnership Success Manager

U.S. Career Institute•Fort Collins, CO

4d•$72,000 - $85,000•Hybrid

About The Position

For over 45 years, U.S. Career Institute has been a leader in providing accessible, career-focused online education. Our mission is to empower adult learners with the skills they need to succeed in high-demand fields like healthcare and wellness. As we expand our Business-to-Business (B2B) Corporate Partnerships division, we are deepening our focus not only on growth—but on delivering exceptional partner experiences and long-term outcomes. The Partnership Success Manager is responsible for nurturing, operationalizing, and protecting all existing B2B partnerships from signed MSA (Master Service Agreement) through cohort launch and ongoing program success. This role ensures a seamless employer experience, protects enrollment revenue, supports retention and expansion, and provides executive-level communication and reporting to corporate partners. This individual is highly service-minded, detail-oriented, proactive, and comfortable communicating with Human Resource leaders, directors, and executive stakeholders. This is a revenue-adjacent role critical to retention, expansion, and long-term partner growth.

Requirements

2+ years experience in:
Customer Success
Account Management
Partnership Management
Business-to-Business Client Services
Renewal Business
Experience communicating with executive-level stakeholders
Strong operational and reporting skills
Highly organized with exceptional attention to detail. Proactive, service-oriented, and solutions-driven
Comfortable managing dashboards, templates, and Customer Relationship Management/CRM systems

Nice To Haves

Education, workforce and/or healthcare industry experience preferred

Responsibilities

Partner Onboarding, Launch & Renewals
Own partner onboarding from signed MSA (Master Service Agreement) through first cohort launch
Host “Getting Started” meetings post-MSA signing
Invite Sales team to onboarding calls and keep Sales copied through the first year of client meetings
Manage electronic collection of required Business-to-Business/B2B partner documentation and details
Demo Advocate Portal to new partners
Determine partner touchpoint cadence in alignment with Sales
Manage custom equipment requests (stethoscopes, blood pressure cuffs, etc.)
Renewals – encourage and foster current customer renewals. Serve as the primary point of contact for current customer questions & new program interests.
Renewals – set a cadence of touchpoints with customers checking for renewal interest.
Program cross selling – touch base with clients quarterly to advise on new program opportunities
Enrollment & Cohort Management
Enroll students accurately through the company Customer Relationship Management/CRM process
Track enrollments and status updates for all B2B partners
Adjust enrollments based on employer-required background check receipts
Manage student release documentation and tracking
Oversee “Executive Reviewer”/demo account creation and management
Monitor student and cohort progress with regular dashboard review
Manage the certification journey for each B2B student. Monitor exam prep benchmarks and assist with exam code/voucher issuance.
Conduct follow-up communication to students and employers as needed to drive completion
Reporting, Data & Partner Health
Create and oversee client risk/health dashboards
Monitor exam prep results and benchmark/threshold performance
Manage Quarterly Business Review/QBR templates, reporting cadences, and agendas
Prepare and insert Quarterly Business Review (QBR) data into approved executive decks
Support additional employer reporting requests
Attend and help drive Quarterly Business Reviews (QBRs) with Sales Director
Ensure executive-level, prompt, and professional communication
Sales Collaboration
Support Sales in discovery meetings when requested
Align regularly with Sales on partner health, cadence, and renewal strategy
Protect the handoff from Sales to Partnership Success
Maintain cross-functional transparency through Customer Relationship Management/CRM hygiene and documentation