VP, Partnership Success

Ensemble Health Partners•Washington, VA

5d•Remote

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: At Ensemble Health Partners, we win by living the Ensemble Difference showing up with values like People First, Last + Always; All for One + One for All; Your Responsibility Extends Beyond Your Job Description; Developing You Makes Us Better; Don’t Accept Complacency. The Vice President, Partnership Success serves as a senior executive leader accountable for enterprise‑level client partnerships, operational performance, and executive stewardship across a portfolio of complex healthcare clients. This role requires a strong, credible presence with C‑suite client executives and internal senior leaders, the ability to translate strategic priorities into sustained results, and disciplined ownership of escalation management, governance, and communication standards. Location: United States (remote/work‑from‑home) Travel: Approximately 75% nationwide — this role requires frequent, sustained on‑site presence with clients across the country as a core expectation of the position. Travel is a material requirement of this role and includes regular nationwide client visits, executive meetings, governance sessions, and escalation support based on portfolio needs. Key Responsibilities Enterprise Client Partnership & Executive Leadership Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders. Act as the primary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication. Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations. Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions. Governance, Strategy & Performance Oversight Own and lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive‑ready communication. Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value. Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting. Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery. On‑Site Executive Presence & Travel Discipline Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance. Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning. Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow-up actions. Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines. People Leadership & Culture (“How We Work”) Lead, coach, and develop AVPs and senior leaders, building a strong executive bench and succession pipeline. Model and reinforce the Ensemble Difference values consistently—especially in high-pressure or escalated environments. Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy. Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization. What Success Looks Like (First 6–12 Months) Strong, trusted executive partnerships with clear alignment between client priorities and Ensemble leadership. Effective management of escalations with proactive communication and disciplined follow‑through. Consistent, high‑quality governance rhythms and executive‑level reporting across the client portfolio. Visible, impactful on‑site leadership presence supported by structured visit planning and post‑visit insights. A high‑performing leadership team aligned to Ensemble Difference behaviors and expectations. Qualifications Required Extensive experience leading enterprise‑level client partnerships and/or complex revenue cycle operations in a healthcare environment. Demonstrated executive presence with the ability to influence C‑suite stakeholders and internal senior leaders. Proven success managing escalations, governance, and performance across multi‑client or multi‑site portfolios. Comfort operating in a high‑travel executive role (~75% nationwide). Preferred Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes. Experience leading senior leaders and building scalable operating models. Strong background in structured governance, performance management, and executive communication. Working Conditions Remote/home office with frequent nationwide travel as a core expectation of the role. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected]. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. EEOC – Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights Legitimate Ensemble Recruiters will only contact you from an email address ending in “@ensemblehp.com.” Don’t fall victim to fake job postings from fraudsters posing as Ensemble Human Resources personnel. Ensemble will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, form, app or text. Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.

Requirements

Extensive experience leading enterprise‑level client partnerships and/or complex revenue cycle operations in a healthcare environment.
Demonstrated executive presence with the ability to influence C‑suite stakeholders and internal senior leaders.
Proven success managing escalations, governance, and performance across multi‑client or multi‑site portfolios.
Comfort operating in a high‑travel executive role (~75% nationwide).

Nice To Haves

Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes.
Experience leading senior leaders and building scalable operating models.
Strong background in structured governance, performance management, and executive communication.

Responsibilities

Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.
Act as the primary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.
Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.
Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions.
Own and lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive-ready communication.
Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value.
Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.
Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.
Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.
Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning.
Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow-up actions.
Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.
Lead, coach, and develop AVPs and senior leaders, building a strong executive bench and succession pipeline.
Model and reinforce the Ensemble Difference values consistently—especially in high-pressure or escalated environments.
Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.
Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.

Benefits

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

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