Partnership Manager

GPS Group Peer Support

5d•Remote

About The Position

The Partnership Manager is responsible for owning and growing relationships with healthcare organizations and partners. This role manages the full lifecycle of partnerships—from onboarding through ongoing engagement, reporting, and expansion. This is a highly relational and proactive role. You will serve as the primary point of contact for partner organizations, ensuring a strong experience while also identifying opportunities to deepen and expand engagement. You will work closely with the Head of Partnerships & Client Success and collaborate with the Program Experience team to ensure successful delivery of GPS programs.

Requirements

3–7+ years of experience in account management, partnerships, customer success, or related roles.
Strong relationship-building and communication skills.
Highly organized with excellent follow-through.
Comfortable managing multiple partners and priorities simultaneously.
Ability to be both supportive and assertive when needed (e.g., following up on deadlines).
Experience using CRM systems (HubSpot preferred).

Nice To Haves

Experience working with healthcare organizations, nonprofits, or public sector partners.
Familiarity with training programs, workforce development, or group-based services.

Responsibilities

Partnership Ownership & Relationship Management
Serve as the primary point of contact for a portfolio of partner organizations.
Build strong, trust-based relationships with key stakeholders (e.g., program leads, administrators, clinical leaders).
Maintain regular communication and check-ins to ensure engagement and satisfaction.
Onboarding & Launch
Lead onboarding for new partners, including kickoff meetings and alignment on goals, timelines, and program offerings.
Ensure a smooth transition from signed agreement to program launch.
Set clear expectations and next steps with each partner.
Engagement & Ongoing Support
Monitor participation and engagement across programs.
Proactively identify and address challenges or barriers to participation.
Coordinate with the Program Experience team to ensure high-quality delivery.
Expansion & Growth
Identify opportunities to expand partnerships within organizations (additional groups, trainings, departments).
Introduce relevant GPS offerings based on partner needs.
Support renewal and continued engagement efforts.
Reporting & Accountability
Ensure timely completion of required reporting, including MASStrong quarterly reports.
Track and document partner activity, outcomes, and feedback.
Follow up consistently and confidently to ensure deadlines are met.
CRM & Data Management
Maintain accurate and up-to-date records in HubSpot.
Document all interactions, next steps, and partnership status.
Ensure every account has a clear plan and upcoming actions.