Partnership Services Representative I

Dominion Payroll • Richmond, VA

100d • Onsite

About The Position

Dominion Payroll is seeking a tech-savvy, professional, and quick-learning individual to join their high-growth, high-energy team as a Partnership Services Representative I. This role is for someone who is proactive in finding solutions and enjoys working collaboratively. The company offers an alternative to large corporate payroll providers, emphasizing a people-first culture and opportunities for internal growth. The Partnership Services Representative will act as a primary point of contact for clients, combining expertise in payroll, problem-solving, and relationship building to ensure a positive client experience.

Requirements

• Professional, articulate, and customer-focused
• Tech savvy with strong Microsoft Office skills
• Fast learner who thrives in a high-growth environment
• Not afraid to pick up the phone and solve problems head-on
• Positive attitude with a "go-getter" mindset
• Relentless problem solver-you don't quit, you figure it out
• Organized, detail-oriented, and able to multitask

Nice To Haves

• Payroll experience or knowledge of tax/wage laws is a bonus

Responsibilities

• Deliver a positive client experience through clear, professional communication across phone and email channels, navigating sensitive situations with professionalism and empathy.
• Respond to client requests within established Service Level Agreements (SLAs), ensuring timely and thorough resolution of tickets using Zendesk.
• Remain available for inbound client calls, providing consistent and reliable support.
• Troubleshoot and resolve client issues by leveraging available resources, internal documentation, and team collaboration.
• Build foundational product and technical knowledge to effectively support client needs and system functionality.
• Build rapport with partners and internal teams through professional and respectful interactions.
• Demonstrate intermediate report writing knowledge to support partner data needs and inquiries.
• Apply core iSolved Time knowledge, including accruals and workflows, to troubleshoot and resolve common issues.
• Troubleshoot issues related to Performance Management, iHire, ZayZoon, iSolved Onboarding, Learn & Grow, and Client User and Employee Self-Service (ESS) roles, escalating appropriately when needed.
• Contribute to a positive team environment through collaboration, reliability, and a willingness to learn.

Benefits

• 401(k) with strong company match
• Generous PTO + paid holidays
• 16 hours of paid volunteer time
• Monthly happy hours + team events
• Dog-friendly office days
• Friday lunches
• Early close at 4PM on Fridays
• Wellness & employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed