Partnership Engagement Advisor

24 Hour Home Care - Corporate Division•El Segundo, CA

17h•$27 - $30•Hybrid

About The Position

The Partnership Engagement Advisor serves as the primary liaison between members, health plans, and internal teams, ensuring timely access to Community Supports services through effective authorization management and member engagement. This role oversees Managed Care Organization (MCO) submissions, eligibility reviews, reauthorizations, and inbound communication while partnering across Community Development, Operations, and strategic partners to deliver a seamless member experience and uninterrupted care.

Requirements

Spanish Fluency
1–2 years of experience in healthcare, customer service, sales, member engagement, or a related field.
Experience managing multiple priorities and delivering high-quality customer service in a fast-paced environment.
Proficiency with Microsoft Office; Salesforce experience preferred.
Strong written and verbal communication skills with the ability to build relationships with members, health plans, and cross-functional teams.

Nice To Haves

Bachelor's degree in Communications, Business, Healthcare Administration, or a related field preferred.

Responsibilities

Manage the full authorization lifecycle, including MCO submissions, eligibility reviews, reauthorizations, and member outreach to ensure timely access to services.
Serve as the primary point of contact for members, health plans, caregivers, and internal teams, coordinating communication and resolving issues throughout the authorization process.
Monitor and manage inbound communication channels, including email, Salesforce cases, plan portals, and referral systems, ensuring timely routing and follow-up.
Conduct member outreach, care assessments, and eligibility evaluations while maintaining accurate documentation and activity within Salesforce and other systems.
Partner with cross-functional teams to support targeted engagement initiatives, improve operational processes, maintain compliance with healthcare regulations, and promote exceptional member experiences.