Partnership Development Coordinator

PARTNERSHIP WITH NATIVE AMERICANS•Rapid City, SD

2d•Onsite

About The Position

Serve as a primary contact with new and existing partner organizations on American Indian reservations. Responsible for recruitment, eligibility, service match, inventory selections to support partner organizations, and partner retention. The Coordinator travels to the communities served to identify potential partners, assess need/opportunity and establish a relationship between PWNA and the Partner. This position is also responsible for the coordination and management of some seasonal special projects.

Requirements

High school diploma required, Associates degree preferred
4 years customer service experience
Experience with computers, strong skills in the Microsoft Office Suite
Valid driver’s license

Responsibilities

Knowledgeable of PWNA services, selection criteria and guidelines.
Knowledgeable of the service area, community needs, community strengths and reservation service structure, informed of changes
Develop an outreach strategy for assigned areas of focus
Process new referrals of program partners to work with
Match partner organizations with the most appropriate service
Fully educate partner organizations on the benefits and requirements of working with PWNA
Listen to partners and interact with all program personnel with dignity, respect and a high degree of cultural awareness
Retain and motivate partners while recognizing and addressing their needs and concerns
Process partner requests
Select inventory that will support the programs of the partner organizations
Communicate effectively with warehouse personnel regarding orders and inventory issues
Communicate regularly with partner organizations regarding the status of their requests and deliveries
Regularly review inventory to know what is available to partner organizations
Make monthly calls or other outreach methods to partners who have become inactive in order to understand why they no longer work with PWNA and make them active if appropriate
Keep the outreach strategy for areas of focus on track
Make routine site visits to partner agencies to build relationship and provide ongoing training on PWNA services.
Manage all aspects of assigned special projects.
Gather community profile information.
Do presentations at workshops, district meetings, and gatherings.
Document all communication with partners using customer service software
Record all relevant information related to better serving the partner on the Partner Profile page in the ERP system.
Knowledgeable of warehouse inventory
Produce travel plans and reports
Continuous improvement in addressing current processes and procedures
Actively participate in staff and planning meetings
Weekly tracking of program partner contacts and new program partner sign-ups
Keep desktop procedures up-to-date.