Partner Technical Architect

ServiceNow•Atlanta, GA

15d•$134,250 - $221,550

About The Position

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for assigned global and strategic regional partners. The role combines pre-sales technical excellence with partner strategy, business development, solution architecture, and AI-first technology adoption. It translates ServiceNow platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. Pre-sales technical engagement—including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation—is the primary operational foundation of the role. The architect owns the partner engagement spectrum from pre-sales through strategic co-innovation and business-growth advisory. They work with partner executives and practice leaders, help align investments and go-to-market priorities, and advise on practice growth and AI-enabled offerings. They develop partner-differentiated solutions, support partner-led customer engagements, and connect solution strategies to measurable business outcomes. The role champions responsible, enterprise-ready AI adoption and coordinates internal specialists to create a unified partner experience. It does not perform platform configuration, development, or solution delivery; manage commercial contracts, pricing, or financial program management; replace deep technical or implementation specialists; or own day-to-day partner relationship management. Travel for partner, customer, and organizational activities may be up to 50%. The work persona is flexible or remote.

Requirements

At least 8 years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles, with demonstrated success leading technical discovery, demonstrations, and partner engagements.
Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
Executive presence and ability to influence senior partner stakeholders at VP level or above.
Ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
Experience shaping or scaling partner practices, offerings, or go-to-market motions.
Solid conceptual and architectural understanding of enterprise platforms and workflow-based solutions.
Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
Deep familiarity with at least one industry vertical, such as Financial Services, Healthcare, Manufacturing, or Public Sector.
Experience leveraging AI or critically considering how to integrate AI into work processes, decision-making, or problem-solving.

Nice To Haves

Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications such as CSA, CIS, or architectural certifications.
Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, or Build.
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Responsibilities

Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across routes to market.
Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
Lead and support technical discovery sessions, executive briefings, and solution demonstrations to articulate platform value and accelerate partner-led deals.
Develop solution strategies that align partner offerings with high-value industry workflows and customer outcomes.
Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
Maintain workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
Design and execute partner-led proofs of concept and co-demonstrations to establish business value, technical feasibility, and competitive differentiation.
Provide technical escalation support for critical partner-led opportunities.
Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors to accelerate solution development.
Ensure partner offerings progress from concept through validation to scalable commercialization.
Promote responsible, enterprise-ready AI adoption aligned with governance and trust standards.
Connect solution strategy to measurable outcomes including efficiency, growth, ROI, and time-to-value.
Support executive-level conversations with clear value narratives and outcome-based storytelling.
Coordinate across internal specialist teams to deliver a unified partner experience.