Partner Support Specialist

Celero Commerce•Brentwood, TN

5d•Onsite

About The Position

Celero Commerce is seeking a Partner Support Specialist to join its Partner Support team. The role serves as a key point of contact for Agent Bank, Referral Bank, and 1099 partners, providing timely, consistent support for operational inquiries involving products, pricing, application submissions, residuals, and merchant-related matters. The position is based in Fort Worth, Texas, or Brentwood, Tennessee, and reports to the Partner Support Team Lead. The start date is immediate.

Requirements

2–4+ years of professional experience in a similar support, operations, or client-facing role.
High school diploma required.
Strong analytical, organizational, and troubleshooting skills.
Ability to manage multiple priorities with excellent attention to detail.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Ability to understand, interpret, and analyze data.
Comfort navigating ambiguity and working through time-sensitive challenges.
Self-starter able to work independently and contribute as part of a team.
Ability to remain calm under pressure while maintaining an appropriate sense of urgency.
Strong decision-making skills, professionalism, dependability, and work ethic.
Ability to maintain confidential information.

Nice To Haves

Bachelor’s degree in a related field.
Merchant acquiring or payments industry experience.

Responsibilities

Support Agent Bank, Referral Bank, and 1099 partners to ensure service meets partner and business needs.
Respond to partner inquiries by phone, email, tickets, and the Celero Compass portal.
Manage assigned support tickets and meet established service-level expectations.
Provide timely support through the Partner Support phone queue.
Act as a liaison between partners and internal Operations teams, serving as a single point of contact for operational inquiries.
Work with internal departments to research, resolve, and communicate solutions to partner issues.
Assist partners with product, pricing, application submission, residuals, and other merchant-related questions.
Collaborate with the Partner Support team and leadership to improve efficiency, share knowledge, and strengthen processes.
Complete Partner Support administrative tasks accurately and within agreed service standards.
Attend and participate in job-related training, classes, and webinars.
Follow company policies and procedures, including safety standards.
Perform other duties as assigned.