Partner Support Specialist | On-Site, Dagupan
About The Position
This is a high-ownership, client-facing role for someone who can lead client conversations, onboard and train teams, troubleshoot problems, manage difficult situations, and take ownership from the first conversation through resolution. You'll work closely with clients as well as internal Sales, Operations, Product, and Engineering teams. When something goes wrong, you're expected to step in, understand the situation, communicate clearly, and help drive it toward a solution. The right person is confident enough to lead a client call, technically curious enough to understand how software workflows work, and composed enough to handle a frustrated client without losing control of the conversation.
Requirements
- 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
- Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training
- Strong experience working with software platforms and learning technical workflows
- The ability to troubleshoot issues and separate symptoms from root causes
- Excellent written and verbal communication
- Confidence leading client conversations, including difficult ones
- Strong organization and follow-through
- Experience managing multiple accounts, projects, or client issues simultaneously
- A proactive approach and strong sense of ownership
- The ability to stay calm and make good decisions under pressure
- A genuine interest in learning and working in a fast-moving environment
- Candidates must be comfortable working from the designated office location and maintaining reliable attendance during scheduled working hours.
Nice To Haves
- Healthcare, telehealth, or regulated-industry experience
- Experience working closely with Product or Engineering
- Familiarity with CRMs, ticketing systems, support platforms, or implementation workflows
- Experience with renewals, expansions, upselling, or account growth
Responsibilities
- Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
- Become a trusted point of contact for clients after launch
- Monitor client adoption and identify potential issues early
- Respond quickly when a client is blocked, frustrated, or needs immediate support
- Lead difficult conversations with calm, clarity, and sound judgment
- Troubleshoot workflow, platform, and process issues
- Ask the right questions to identify the root cause of a problem
- Translate client issues into clear and actionable information for Product, Engineering, and Operations
- Track open issues through resolution and ensure proper follow-through
- Gather client feedback and identify recurring problems or opportunities for improvement
- Help improve documentation, processes, and client success playbooks
- Work with Sales on renewal, expansion, and upsell opportunities
- Manage multiple clients, projects, priorities, and open issues simultaneously
Benefits
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
