Partner Support Manager

Gleaners Food Bank Of I•Indianapolis, IN

About The Position

The Partner Support Manager supports the growth and management of earned revenue business relationships and initiatives that support Gleaners Food Bank of Indiana’s mission and long-term sustainability. This role supports business development, customer relationship management, marketing, and revenue growth efforts for mission-aligned initiatives, as it relates to Fresh Connect Central -- Gleaners' social enterprise, third-party logistics opportunities, and other earned revenue opportunities. The position plays a key role in developing customer relationships, supporting revenue generation strategies, and identifying opportunities that reinvest back into Gleaners’ mission. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.

Requirements

Collaborate with Operations, Transportation, Finance, and other internal teams to support customer satisfaction and successful execution of services, transportation opportunities, and partnerships.
Organize and coordinate customer visits, conferences, trade events, and partner meetings, including logistical and administrative support.
Support documentation and information gathering related to contracts, legal requirements, transportation partnerships, and business compliance activities.
Reprioritize tasks and assignments quickly based on operational and customer needs.
Perform other duties as assigned.
Valid driver's license/Clean driving record /3 years of driving experience/Must be insurable by company vehicle insurance provider.
Strong relationship management, business development, and customer service skills.
Results-driven, self-motivated, and highly organized with a strong work ethic and continuous improvement mindset.
Excellent communication, interpersonal, and presentation skills with the ability to build strong partnerships and support revenue growth initiatives.
Ability to analyze information, think creatively and strategically, and manage multiple projects and priorities in a fast-paced environment.
Ability to develop presentations, proposals, marketing materials, and partnership opportunities that support Fresh Connect Central, third-party logistics opportunities, and other earned revenue initiatives.
Strong problem-solving, organizational, and time management abilities with attention to detail and accurate recordkeeping.
Proficiency in Microsoft Excel, Word, Outlook, CRM systems, and social media platforms.
Ability to work independently and collaboratively within a service-oriented, team-focused environment.
Positive, professional, and flexible attitude with a “do what it takes” approach to meeting expectations and deadlines.
Commitment to Gleaners’ mission, values, and service to the community.

Responsibilities

Develop and maintain strong relationships with new and existing customers, food banks, and strategic partners.
Support the growth of Fresh Connect Central, third-party logistics opportunities, and other earned revenue initiatives through relationship management and customer engagement.
Identify and research prospective customers and partnership opportunities through networking, outreach, industry contacts, and lead generation activities.
Assist in developing proposals, presentations, pricing information, and partnership opportunities that generate revenue and support organizational sustainability.
Support customer upselling, reselling, transportation partnerships, and cross-functional revenue opportunities.
Work closely with leadership and internal business teams to support revenue growth strategies and business development initiatives.
Collaborate and cross check with Gleaners' Philanthropy leadership to inform communications and mutual work with donors, Gleaners Board members, and prospective corporate and organizational partners.
Serve as a point of contact for customer relationship management and support activities related to Fresh Connect Central, third-party logistics services, and other earned revenue initiatives.
Maintain high levels of customer service, responsiveness, and partnership engagement.
Conduct presentations and assist with negotiations to support new and existing business relationships and revenue opportunities.
Maintain CRM systems, customer records, sales leads, freight opportunities, and business development tracking information.
Support issue resolution and maintain positive working relationships with internal and external stakeholders.
Design, create, and maintain marketing and communication materials for Fresh Connect Central, third-party logistics services, and other earned revenue initiatives, including flyers, presentations, emails, social media content, website updates, and promotional materials.
Collaborate with Gleaners’ Marketing team to ensure consistency of design, branding, messaging, and organizational standards by coordinating available marketing support, maximizing efficiency and cost management, and developing and maintaining marketing calendars and timelines to support effective planning and implementation of initiatives.
Support communication efforts related to customer outreach, conferences, trade events, transportation partnerships, and business development initiatives.
Collaborate with Operations, Transportation, Finance, and other internal teams to support customer satisfaction and successful execution of services, transportation opportunities, and partnerships.
Organize and coordinate customer visits, conferences, trade events, and partner meetings, including logistical and administrative support.
Support documentation and information gathering related to contracts, legal requirements, transportation partnerships, and business compliance activities.
Reprioritize tasks and assignments quickly based on operational and customer needs.
Perform other duties as assigned.