Partner Support Associate (Austin)

Housing Connector • Austin, TX

19h • Hybrid

About The Position

Housing Connector is a tech-enabled nonprofit working to increase access to housing for people facing barriers. We partner with property owners and community organizations to reduce friction in the housing system and help more people secure and maintain stable housing. We believe no unit should sit vacant while people need a home. We are growing quickly and continuing to build stronger systems, clearer processes, and better ways of supporting our partners. This role is an important part of that work.

Requirements

• 1–3 years experience in customer support, operations, case management, account coordination, property operations, or similar roles
• Proven ability to manage multiple competing priorities in a fast-paced environment
• Strong written and verbal communication skills
• Ability to navigate difficult or sensitive conversations with professionalism and empathy
• Strong organization, documentation, and follow-through
• Experience using CRM, ticketing, or case management systems such as Salesforce or Zendesk
• Sound judgment and ability to escalate risk or urgent matters appropriately
• Self-starter who takes ownership and drives work to resolution
• Interest in mission-driven work and community impact

Nice To Haves

• Spanish language skills preferred

Responsibilities

• Manage a queue of incoming tickets and active support cases
• Respond to partner questions and concerns promptly and professionally
• Coordinate with community partners, residents, and internal teams to resolve issues
• Track follow-ups and ensure commitments are completed
• Maintain accurate records in Salesforce and other support systems
• Escalate urgent, high-risk, or complex matters appropriately
• Deliver a professional, solutions-oriented partner experience
• Help identify recurring issues and opportunities to improve processes

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans. 100% employer-paid for employees and 50% for partners/dependents
• 401(k) with Employer Match (6%)
• Generous Paid Time Off – 22+ days PTO in your first year plus dedicated Community Service Leave
• Extensive Holiday Schedule – 11 paid holidays plus a full week off in December
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Life Insurance
• Flexible Spending Accounts (FSA / DCRA)
• Professional Development – $500 annual reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees