IT Support Partner

UT Health San Antonio • San Antonio, TX

5d

About The Position

Serves as a UT Health IT service ambassador to promote UT Health IT as a
strategic partner within a given department(s). Delivers impact to the
department through an in-depth knowledge of departmental operations, and the
unique understanding of the business needs of the department's faculty, staff,
providers and students. Articulates which IT services might advance unit
performance to its customers. Services include but are not limited to the
following: end user computing systems, network-based PC/Workstation software and
hardware, systems security, data recovery, back-up procedures, and policy
changes. This will be achieved by acting as the principle technology advisor to
the department(s) to ensure key performance indicators are identified,
continuously monitored, and leveraged to effectively shape the IT tools and
systems provided that align with departmental demand and enterprise strategy.
They will participate in regular meetings with department staff and bring
project requests forward as well as feedback regarding the delivery of services
back to UT Health IT to ensure that strategic business needs are being met.
Provides updates, training, and notifications on behalf of UT Health IT to their
departments/schools.  Monitors services for continuous improvement needs.  Works
with Purchasing to support Technology acquisition process.

Responsibilities

• Promote UT Health IT as a strategic partner.
• Deliver impact through in-depth knowledge of departmental operations.
• Understand the business needs of faculty, staff, providers, and students.
• Articulate IT services that might advance unit performance.
• Act as the principle technology advisor to the department(s).
• Ensure key performance indicators are identified and monitored.
• Shape IT tools and systems to align with departmental demand and enterprise strategy.
• Participate in regular meetings with department staff.
• Bring project requests forward and provide feedback on service delivery.
• Provide updates, training, and notifications on behalf of UT Health IT.
• Monitor services for continuous improvement needs.
• Work with Purchasing to support Technology acquisition process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees