Partner Success Territory Manager -TN/MO

Curriculum Associates

3d • $60,750 - $99,750 • Remote

About The Position

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. The Partner Success team is perfect for someone who embraces the concept of “selling through service,” and who has a strong understanding of the classroom environment. To assist new hires in learning the ropes of the Partner Success world at CA, we have created cohorts for new hires to collaborate and learn from each other in a shared space. Joining our team will allow you to become an expert on the educational landscape of your territory and partner with other Implementation Service team to ensure our educators are supported at every step in the process. The impact you'll have: You'll be one of the first people a new customer encounters on the team and will showcase the high level of dedication that the entire service team will bring to the account. You’ll manager a team of dedicated Partner Success team members. You’ll serve as an ambassador for Curriculum Associates, exemplifying the company’s mission-driven approach and commitment to creating better classrooms for students and teachers. You’ll help students and teachers across the country achieve academic success through the use of high-quality assessments and instruction You’ll assist educators in leveraging and utilizing data to foster a better understanding of their students performance and needs. You’ll become an expert on our products, the issues faced by teachers in the classroom, and the latest industry trends You’ll gain a deeper understanding of the educational landscape within your territory You’ll work cross functionally with various members of our implementation service teams to ensure each district we serve is supported You’ll build strong relationships through identification and cultivation of “champions” and “partners” in districts to strengthen program implementation You’ll help to secure renewals through the development of strong relationships with key decision makers and supporting users within the district, school, or organization You’ll service as a lead point of contact from our Implementation Service Teams to the educators and districts we serve

Requirements

• College degree (Education or Marketing/Business preferred)
• Active listener with strong communication skills
• Ability to maintain accuracy and attention to detail in a fast-paced environment
• Strong organizational and time-management skills, along with the ability to multi-task
• A team player who works productively and cooperatively with a wide range of people and disciplines
• Problem solving and analytical capability
• Excited at the prospect of learning new technology and system
• Comfortable use of a computer, including the following applications: Word, Excel, Power point, and Outlook

Nice To Haves

• We find educators with leadership experience within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy in from their fellow educators
• Previous experience in supporting or serving within district level leadership
• Previous experience in a Customer Success function

Responsibilities

• You and your team members will partner with district-level educators.
• You and your team members will review assigned accounts on a regular basis to understand usage trends, and complete regular check-ins with educators
• You and your team members will address educator concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate
• You and your team members will support new and prospective implementations in obtaining the necessary information to ensure the proper set-up of accounts
• You and your team members will develop and own implementation planning for assigned accounts and ensure that all items are delivered in a timely and effective manner
• You and your team members will identify ‘at risk’ accounts and work cross functionally with sales and professional development teams to support and ensure retention
• You and your team members will identify opportunities for expansions within existing implementations and relay this information to our sales team
• You and your team members will provide product development and technology teams with educator feedback on product improvements

Benefits

• Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees can enroll in our company’s 401k plan and receive an employer match.
• Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees