Partner Success Manager

AvePoint•Chicago, IL

About The Position

Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts.

Requirements

Bachelor’s degree in a relevant field
3+ years of experience in a technical consulting role such as technical account management or technical business analysis
Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems.
Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization.
Strong customer satisfaction, customer service, adoption, and retention experience
Excellent written/verbal communication, organization, presentation, and project management skills
Ability to work individually and within a highly collaborative global team setting
Willingness to learn and adapt in a fast-paced environment
Strong experience in communicating with different stakeholders and decision makers, both internally and externally
Expert at customer relationship management
Advanced ability to understand business objectives through requirements gathering and analysis
Impeccable organizational awareness skills
Experience in IT professional related topics such as server and software installation, configuration and administration, especially for Windows Server, Microsoft SQL Server, Dynamics CRM, SharePoint, Microsoft 365 & Azure technologies
Understanding of Microsoft SharePoint architecture, components, and configuration, including the differences between SharePoint versions and hybrid architecture
Working knowledge of TCP/IP, DNS, SMTP, and DHCP technologies
Working knowledge of Microsoft SQL Server, IIS, and Active Directory
Broader knowledge of server and cloud offerings in the tech industry i.e. Office 365, Azure, AWS, Google Cloud is strongly preferred.

Nice To Haves

Have completed or currently Pursuing Certifications such as is a nice to have. If not, we will support you in obtaining these with our tuition reimbursement program.

Responsibilities

Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals.
Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role.
Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
Align AvePoint’s product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success.
Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion.
Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals.
Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks.
Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment.
Become a subject matter expert in AvePoint’s platform to effectively educate and enable partner teams.
Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews.
Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities.
Coordinate technical onboarding and implementation support for partner-led deployments.
Deliver pre-sales training and certification programs to empower partner sales and technical teams.
Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams.
Identify upsell and cross-sell opportunities within partner accounts and support execution strategies.
Collect and communicate partner feedback to internal teams to inform product development and program improvements.
Ensure partner compliance with program requirements and support utilization of incentives and rebates.
Advocate for successful partners by supporting case study development and reference activities.
Participate in internal performance reviews to assess partner maturity and recommend strategic actions.