Partner Success Manager

EdSights•New York, NY

4d•Remote

About The Position

At EdSights, we’re building technology that helps colleges and universities better understand and support their students—at scale. Our platform amplifies the student voice in real time, giving institutions the insights they need to improve outcomes and retention. Today, we partner with 250+ colleges and universities across the country and are growing quickly. We’re backed by a recent $80M investment from JMI Equity and are in a phase of rapid execution and expansion. This role is an opportunity to do meaningful, hands-on work at a high-growth startup tackling one of higher education’s most urgent problems: helping more students access college—and supporting them all the way through graduation. You’ll join a driven, thoughtful team that values ownership, moves quickly, and cares deeply about building products that make a measurable difference for students. “EdSights has perhaps the world’s most valuable data set on what college students need to navigate their academic lives.” - The Washington Post The Opportunity As a Partner Success Manager (PSM), you’ll own a portfolio of college and university partners, serving as their primary point of contact and trusted advisor. You’ll be responsible for driving adoption, measurable value, and long-term retention, with direct ownership of account health and renewals. In this role, you’ll blend strong relationship management with data-driven insights to help partners achieve their institutional goals—while sustaining EdSights’ exceptional retention record. You’ll collaborate closely with Sales, Product, and Marketing to deliver a seamless partner experience and identify opportunities for growth. This role reports to a Partner Success Director and is fully remote, with limited travel.

Requirements

Bachelor’s degree (required)
3+ years of experience in customer success, account management, renewals, or a related partner-facing role (B2B SaaS or higher education experience strongly preferred)
Demonstrated experience owning renewals and managing a book of business
Strong relationship-building skills with experience working with senior or executive stakeholders
Excellent written, verbal, and presentation communication skills
Comfort working with data and translating insights into partner-facing narratives
Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
A proactive, ownership-oriented mindset with a bias toward action
Passion for education, student success, and EdSights’ mission

Responsibilities

Serve as the primary relationship owner for an assigned portfolio of college and university partners, acting as a strategic advisor and day-to-day point of contact
Own the full partner lifecycle, partnering with the implementation team during onboarding and leading ongoing engagement, renewal planning, and renewal execution
Drive partner success and value realization by ensuring strong product adoption, effective usage, and alignment with partners’ institutional goals
Develop and manage partner-specific messaging frameworks aligned to institutional calendars and objectives, recommending high-impact custom messaging strategies to maximize product impact
Proactively guide partners to best practices and proven use cases that improve engagement, outcomes, and program effectiveness
Manage all phases of partnership renewals, including early risk identification, value articulation, negotiation, and close
Lead regular partner check-ins, strategic business reviews, and renewal conversations with key stakeholders and decision-makers
Analyze partner data to identify trends, risks, and opportunities, translating insights into clear, actionable recommendations and narratives
Create and deliver polished reports and presentations that demonstrate product usage, impact, and return on investment
Identify, qualify, and support account expansion opportunities, including product expansion and cross-sell, in close partnership with Sales
Serve as the voice of the partner internally by sharing feedback and collaborating with Product and Engineering to improve the platform and overall partner experience
Maintain accurate account documentation, renewal forecasts, and activity tracking in internal systems to ensure visibility and accountability
Travel to partner campuses approximately once per quarter to deepen relationships and support long-term success