Partner Success Manager

Priority Technology Holdings, LLC•Alpharetta, GA

4d•$92,000 - $122,000•Remote

About The Position

As a Partner Success Manager (PSM), you will focus on building long-term, strategic relationships with partners while driving growth, expansion, and innovation. You will be directly accountable for optimizing revenue, owning partner revenue targets, and proactively executing initiatives that increase partner contribution. By analyzing key performance indicators such as revenue trends, product adoption, and pipeline growth, you will lead data-driven strategic discussions. In this role, you will also collaborate cross-functionally with sales, marketing, product, and strategy teams to influence internal priorities and ensure alignment with partner goals.

Requirements

At least 3+ years of Client Management or Relationship Management experience within the Payments Industry.
Proven experience with Partner development and reporting.
Strong writing skills with the ability to draft client ready documents.
BS degree or equivalent experience.
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).

Nice To Haves

Ability to recognize current and future partner revenue opportunities.
Experience tracking relevant OKR’s & KPIs (e.g. customer satisfaction).
Strong communication/presentation skills. Ability to clearly understand partner needs, and how to validate the appropriate solution.
Excel and thrive in a matrix environment partnering with cross-functional teams.
Project Management skills, with the ability to initiate and drive tasks to completion with excellent time-management and an aptitude for problem-solving.
Good negotiation skills – Willingness to debate difficult issues both with partners and internally on behalf of partners.

Responsibilities

Autonomously grow and maintain long-term relationships with key partners.
Develop & execute partnership strategy that aligns with PPS goals and initiatives.
Identify Partners' business needs and goals, both current and future. Collaborate with cross-functional teams (e.g. sales, finance, engineering, legal, etc.) to proactively identify and resolve roadblocks.
Identify and aid in cross-selling opportunities across all PRTH products and services.
Establish goals in line with key initiatives, analyze partner growth, and provide quarterly reports on impact of partnership.
Steer actionable items and lead projects in support of partners' new business opportunities to meet revenue targets.
Aid in contract and pricing (re) negotiations and understand larger strategic and financial impact to Priority.
Willingness to travel up to 25% for in-person meetings with key partners, including client engagements, industry events, trade shows, and company functions as needed. This will allow our Strategic Account Managers to:
Foster and strengthen relationships with key strategic accounts through face-to-face interactions.
Deepen understanding of clients’ evolving business needs, goals, and pain points.
Lead high-impact business reviews, strategic planning sessions, and solution workshops.