Partner Success Manager

Global Payments Inc. • Atlanta, GA

3d • Remote

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Partnerships and integrations are key to what we do at School Solutions. Reporting to the Strategic Partnership Manager, the Partner Success Manager (PSM) will map partner capabilities and priorities with School Solutions Products team goals and strategies to meet/exceed revenue targets; drive quarterly business reviews with key service partners and Products leadership; work with partners to build mutually agreeable success plans; and ensure adherence to plans. The PSM will serve as the primary business contact for strategic partners, identify improvement opportunities, and advocate partner needs and goals within School Solutions.

Requirements

• Bachelor's Degree Relevant Experience or Degree in: Computer Science or Business equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 6 years Experience in partnerships management, preferably in Edtech or Fintech industry.

Nice To Haves

• Partnership experience in Edtech, K-12 or Higher ED

Responsibilities

• Works in partnership with the Strategic Partnership Manager on various initiatives and partnerships.
• Provides support of on-going management and maintenance of Strategic Partner programs.
• Drives operational deliverables, using and creating necessary tools to ensure success.
• Accountable for managing complex partners in delivering MySchoolBucks platform payments to clients, to include playing a role on cross-functional partner delivery teams, developing and maintaining relationships with partners to help optimize business opportunities with integration and referral partners.
• Supports due diligence and the planning and implementation of strategic business development objectives, major segment initiatives, and key partnerships and alliances pursuant to the mid- to long-range strategic plans of the segment and enterprise.
• Develops relationships with business leaders internally and externally.
• Helps maintain an executive plan (playbook) for each Strategic partner to include: briefings of the partnership and product offering(s), strategic plans that align with the school solutions team overall roadmap, revenue forecast (legacy and new).
• Works with product managers, sales, relationship management teams, consultants, and internal and external partners to align growth strategies, product marketing positioning objectives, pricing strategies, partnerships, communications, industry events, and/or strategies for products and services.
• Participates in identifying key business opportunities through current or prospective partners, supports the refinement of strategies, and highlights new technologies, partnerships, and start-ups that result in the development and delivery of new products and services.
• Advises in company's ability to improve current solutions, process and due diligence provide innovative new solutions in a timely manner to drive the success of our clients and their customers.
• Assisting in complex analysis of data, requests, and facts.
• Solves moderately complex problems, which typically deviate from established procedures.
• Proactively builds relationships and facilitates productive round table discussions with critical divisions and/or segments third party vendors, suppliers and business partners to support building strategic relationships to address supplier issues, internal stakeholder relationships and contract renewal negotiations.
• Reviews maintenance agreements for additional cost savings opportunities and conducts analysis to create negotiation strategies to approach contract renewal with highly dependent and concentrated suppliers.
• Manages partner performance through all verticals of the enterprise and its affiliates.
• Recommends process improvements to senior leadership team.
• Not an exhaustive list; other duties as assigned.

Benefits

• Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees