Partner Success Manager

Litmus•Toronto, ON

1d•Hybrid

About The Position

The Customer Success Partner Enablement Manager is a key role within the Litmus Customer Success team intended to support and strengthen relationships with our partner network. This role is responsible for ensuring Litmus partners are equipped to successfully deploy, support, and promote Litmus software using established Litmus best practices and processes. The Partner Success Manager will serve as a trusted advisor to partners, helping them understand Litmus product capabilities, adopt new features, follow deployment standards, and deliver a high-quality customer experience. This is a highly collaborative, partner-facing role that requires strong technical knowledge, excellent communication skills, and the ability to work directly with partner teams both remotely and on-site. The Customer Success Partner Manager will continue to build the relationship with the partner, ensuring a consistent stream of knowledge transfer and collaboration remain in place. Travel to partner locations will be required. The Partner Success Manager reports directly to the Vice President of Customer Success and will work together with other Customer Success team members, Litmus Account Sales Executives, Litmus Partner team, and Litmus Support teams to ensure success.

Requirements

Minimum 5 to 10 years experience in training and enablement, partner management, customer success, implementation, solutions consulting, technical account management, or a similar customer-facing technical enablement role
Strong technical aptitude with the ability to understand, explain, and guide software deployment processes.
Experience working with enterprise software, SaaS platforms, industrial software, IoT platforms, data and cloud platforms, or related technologies.
Ability to communicate effectively with both technical and non-technical audiences.
Experience training customers, partners, or internal teams on software products and processes.
Ability to manage multiple partner relationships, priorities, and projects simultaneously.

Nice To Haves

Technical curiosity and ability to quickly learn new products and features.
Experience with Wrike
Enjoys staying abreast of new technology and continually learning new things
Strong problem-solving skills and the ability to navigate complex deployment or process-related challenges.
Comfortable working cross-functionally with partner, sales, product, support, and engineering teams.

Responsibilities

Serve as the primary engagement contact for assigned Litmus partners.
Onboarding and training of new Litmus partners
Build strong, trusted relationships with partner stakeholders, including technical, implementation, and leadership teams.
Educate partners on Litmus best practices for deployment, configuration, implementation, and ongoing support.
Provide technical guidance to partners during onboarding, implementation planning, and customer deployments.
Showcase new Litmus features, product enhancements, and platform capabilities to partner teams.
Collaborate with internal teams, including Partner, Sales, Customer Success, Product, Support, and Engineering, to resolve partner questions and drive successful outcomes.
Identify gaps in partner knowledge, process adherence, or technical readiness and develop plans to address them.
Monitor partner engagement, deployment quality, and overall partner satisfaction.
Gather partner feedback and share insights with internal teams to improve processes, documentation, and product adoption.
Manage escalations related to partner-led deployments or technical implementation challenges.
Travel to partner sites as needed to conduct training, business reviews, technical workshops, and relationship-building meetings.