Partner Success Manager

Avante•Seattle, WA

1d•$130,000 - $150,000•Hybrid

About The Position

Avante is seeking a Partner Success Manager to join their growing customer success team. This role focuses on managing and nurturing relationships with enterprise partners, acting as a liaison between Avante, the partners, and their end clients. The Partner Success Manager will own a portfolio of partner-led accounts, primarily in the SMB and mid-market segments, and will be responsible for shaping the Partner Customer Journey Map. This position is ideal for someone with experience managing accounts through intermediaries and who understands the nuances of partner relationship management in addition to customer success. The role involves driving onboarding, health, renewal, and growth of accounts by working collaboratively with partners, training them on the product, driving utilization, and building shared views of account health. The ideal candidate is a self-starter, comfortable with ambiguity, and excited about using AI to enhance their workflow.

Requirements

4-6 years of experience in customer success, account management, or partner/channel management in B2B SaaS.
Direct experience managing accounts or relationships through an intermediary (broker, reseller, channel partner, or similar).
Clear understanding of how managing through an intermediary differs from direct account management.
Comfort managing a higher-volume, lighter-touch book of SMB/mid-market accounts.
Organization to run repeatable processes across many accounts at once.
Consultative, outcomes-oriented style.
Experience influencing a customer or partner journey from scratch, or strong instincts for process development.
Genuine excitement about using AI to do your job better, with hands-on examples of AI integration.
Strong written and verbal communication skills.
Self-starter mentality, energized by ambiguity and building process.
Startup experience at a similar stage company.

Nice To Haves

Experience specifically with insurance brokers, TPAs, or benefits consultants as channel partners.
HR tech or benefits industry experience.
Experience standing up a shared reporting or health-scoring view for external partners.

Responsibilities

Own the partner-led portfolio, managing SMB and mid-market accounts end-to-end through the partner channel.
Be accountable for the onboarding, health, renewal, and growth of these accounts, working collaboratively with partners.
Help build and refine the Partner Customer Journey Map, defining the path from onboarding to renewal.
Support partners post-sale by co-creating customer success plans for their end clients.
Work alongside partners on renewals to ensure successful outcomes.
Train partner teams on new features and product changes.
Drive utilization through partners by helping them understand end-client usage and adoption.
Create a data view for partners to monitor account health, adoption, and risk.
Run regular cadence meetings with partner contacts to discuss product changes, metrics, client learnings, and risk mitigation.
Balance supporting the end client by effectively supporting the partner.