Partner Success Manager (AMER)

Aiven•Austin, TX

1d•Hybrid

About The Position

Aiven's OEM partners embed Aiven's open-source data platform into their own products. Once a partner is live, the Partner Success Manager (PSM) owns making that partnership thrive: driving adoption, running the operating cadence, and helping the partner launch new services on Aiven. This is a success and expansion role, not a sourcing role. The PSM does not carry a new-partner acquisition target — that responsibility sits with the OEM sales/account team. The PSM's mandate starts once a partner is onboarded, and the job is measured by how successful that partner becomes.

Requirements

Based in the United States, able to work across AMER time zones.
Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment.
Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders.
Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes.
Strong communication, stakeholder management, and project management skills.
Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly.
Demonstrated day-to-day use of AI tools (e.g., Claude, ChatGPT, Copilot or similar) to research, analyze data, draft communications and reporting, and automate repeatable tasks, with the judgment to review, verify, and own the output.
An AI-native working style: defaults to building reusable prompts, templates, and workflows rather than doing recurring work manually, and can show concrete examples of how this has improved output or capacity in a previous role.

Nice To Haves

Prior experience with OEM, embedded, or ISV partner models specifically.
Prior project management experience, or dealing with complex customer situations that required internal and external coordination, reporting, and follow-up.
Familiarity with Aiven's product stack (Kafka, PostgreSQL, ClickHouse, OpenSearch, and similar open-source data infrastructure).
Experience coordinating product or feature launches with external partners.
Experience using AI agents or automation to connect data sources (CRM, usage/billing data, support tooling) into partner health or account reporting.
Experience introducing AI-assisted ways of working to a team or function and coaching others on them.

Responsibilities

Own partner success for an AMER OEM portfolio — be a primary, non-commercial point of contact for a set of live OEM partners, responsible for their health, satisfaction, and growth on Aiven.
Run Quarterly Business Reviews (QBRs) — prepare and lead the regular business review cadence with each partner, tracking goals, usage, and joint success metrics, using AI tooling to accelerate data pulls, analysis, and QBR material preparation.
Launch new services with partners — coordinate the rollout of new Aiven services and features into existing partner products, end to end.
Work cross-functionally — partner closely with Engineering, Presales, and Marketing to remove blockers, align on roadmap, and give partners what they need to succeed.
Represent the partner internally — bring partner feedback, feature requests, and escalations into the right Aiven teams, and close the loop back to the partner.
Track and report on partner health — maintain a clear, AI-assisted view of adoption, satisfaction, and growth for each partner in the portfolio, and report it up to leadership.
Build joint success plans — define, with each partner, what success looks like for them, and the roadmap to get there.
Deliver partner sales enablement — run regular enablement sessions for partner sellers and pre-sales on selling Aiven DBaaS, using AI to produce and tailor enablement content per partner.
Operate as an AI-native practitioner — build and maintain AI-assisted workflows, templates, and playbooks for the recurring work of the role (QBR prep, health reporting, launch coordination, partner communications), continuously improve them, and share them so they become the standard operating model for the OEM Partnerships team.

Benefits

Competitive base salary + commission structure with accelerators for overachievement
Participate in Aiven's equity plan
Hybrid work policy
Get the needed equipment to set yourself up for success
Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more)
Holistic wellbeing support through our global Employee Assistance Program
Contribute to open-source projects that you find meaningful outside of work—and get paid for it! Our Plankton program recognizes extra work to the open-source ecosystem for developers and non-developers alike
Use up to 5 days per year to volunteer for a good cause of your choice
Join one of our team member resource groups—empower yourself and others in missions that resonate with you
Comprehensive health insurance options including dental and vision benefits and Life and AD&D insurance
Health savings account with Aiven contributions
Short and long term disability plans
401(k) and Roth 401(k) retirement plans