Partner Success Manager

Inforcer • Cerritos, CA

2d • Hybrid

About The Position

As a Partner Success Manager you’ll play a key role in building strong relationships with our MSP partners across the US. You’ll act as a trusted advisor and the primary point of contact for your accounts, ensuring clients are supported, engaged and seeing measurable value from our platform. This is a high-impact role where your ability to understand client needs, drive product adoption and identify growth opportunities will directly influence our continued success in the region.

Requirements

• Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry
• Excellent communication skills with the ability to build strong client relationships
• Commercially minded with confidence in identifying growth and renewal opportunities
• Highly organised and self-driven, capable of managing multiple client relationships at once
• Comfortable in a fast-paced, tech-driven environment and working across teams

Responsibilities

• Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
• Collaborate closely with the Implementation team to ensure smooth client onboarding
• Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
• Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
• Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
• Support customer adoption and retention with workshops and training, both in person and virtually

Benefits

• Competitive Compensation: Attractive salary, benefits and commission package
• You Time: Competitive annual leave allowance and an increasing holiday allowance based on length of service
• Birthdays & Anniversaries: We celebrate milestones with you and offer a day off for your birthday every year. Because no-one should have to work on their birthday!
• Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance
• Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
• Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
• Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
• Employee Recognition: Programs to recognise and reward employees for their contributions and achievements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees