Partner Success Manager

Check • San Francisco, NY

2d • Hybrid

About The Position

Building at Check At Check, we make paying people simple . In doing that, we’re not just building our own business— we’re building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we’re redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in . Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. Our Team Payroll is broken. Come fix it alongside a team that’s as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission. Join us if you’re ready to roll up your sleeves and redefine payroll. Let’s simplify the complex, make a real impact, and create a better future for businesses of every size. As a Partner Success Manager at Check, you are the owner and advocate for our Partners. In the past, payroll products took several years of tedious work and cost millions of dollars to build. With Check, our partners are building best-in-class solutions in just months, and generating revenue from their payroll business as a result. In order for that revenue to be realized, Partner Success must build strong bridges across our mutual teams and resources. They do this by seeing around corners, getting ahead of risk when possible, and creating strategies after analyzing root causes. You’ll manage these partners by establishing and maintaining a communication cadence with your portfolio, and provide proactive reporting on their status internally. Candidates ideal for this role are tenacious about growth, are goal-oriented, and have experience building detailed plans with Partners/customers. These folks have a knack for ruthless prioritization. We’re looking for a Success Manager who can identify trends, risks, and opportunities and execute on targets effectively. Ultimately, Partner Success Managers are responsible for protecting and growing Check’s revenue, which can only be accomplished through careful and thoughtful partner management. We expect our team to roll up their sleeves and execute with a high degree of autonomy, sharing information and knowledge early and often with peers and stakeholders. You will work closely with several cross-functional internal and external teams including Sales, Product, Operations, Compliance, Marketing, Enablement, and others.

Requirements

• Bachelor’s degree or equivalent, in a related field
• 5+ years of relevant work experience, including:
• Experience in the SaaS space - experience in the fintech or payroll space a plus
• Post-sales account management or existing account growth experience
• Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs
• Experience owning the full account lifecycle, with a track record of exceeding revenue targets, goals or quotas
• Empathy and genuine care for partners - you view their success as your own
• Ability to navigate the political landscape of our enterprise partner organizations, and to develop and expand meaningful relationships
• Excellent written and verbal communication skills
• Flexibility, ability to adapt and learn quickly, and to capably balance multiple priorities and projects (internally and externally) in a fast-paced environment
• Fluency or familiarity with Check’s primary software applications i.e. Zendesk, Google Workspace, Notion, etc.
• Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs
• Enthusiasm for planning, adjusting, executing, winning, and celebrating as a team
• Ability to work from Check's offices in New York or San Francisco a minimum of 2 days per week
• Ability to travel as required, up to 25% of the time during busy periods, including to Check’s annual company retreat in Mexico each spring

Responsibilities

• Execute all phases of the post-sales Partner lifecycle, including ownership of a target, negotiations, and account (partner) management
• Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives
• Consult on our Partners’ payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans
• Outline mutual success metrics/KPIs with our Partners that align their and Check’s revenue/growth goals
• Become a product and industry expert, and act as a trusted advisor to ensure every Partner is leveraging the full value of Check
• Develop, execute, and maintain a communication cadence with your portfolio of Partners
• Inform cross-functional counterparts on focus areas relative to Partner needs and pain points
• Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies
• Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management
• Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels with them and Check’s Product team
• Be the connecting element between our Partners’ most important payroll functions in their business: Operations, Sales/GTM, Business Operations, Product, etc.
• Maintain strong reference ability across your portfolio, ensuring Check and Partner Product Marketing teams have opportunities to work together

Benefits

• For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work.
• We also provide stock options, flexible PTO and sick leave, generous paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees