Senior Manager, Partner Success
About The Position
The Senior Manager, Partner Success is responsible for leading a team of Partner Success Managers while driving retention, adoption, and expansion across isolved's Certified Network Partner ecosystem. This role ensures the successful execution of partner engagement strategies that strengthen long-term relationships, increase platform utilization, and support revenue growth. The Senior Manager serves as an operational leader and escalation point, aligning partner success strategy with organizational priorities and ensuring consistent delivery of value to isolved's most strategic Network Partners. This role bridges executive vision and frontline execution, driving performance, accountability, and continuous improvement within the Partner Success function.
Requirements
- 7+ years of experience in customer success, account management, partner success, or related SaaS client-facing roles
- 3+ years of experience leading or mentoring professionals in a performance-driven environment
- Strong understanding of SaaS implementation lifecycles, adoption strategies, and retention management
- Demonstrated ability to manage executive-level partner relationships and influence cross-functional stakeholders
- Strong analytical skills with experience leveraging partner health metrics and KPIs to drive decision-making
- Exceptional communication, leadership, and organizational skills
- Ability to travel as needed for partner meetings and executive engagement
Nice To Haves
- Experience supporting indirect channels, partner ecosystems, or network-based SaaS models preferred
Responsibilities
- Lead, coach, and develop a team of Partner Success Managers to drive partner adoption, retention, and satisfaction across assigned Certified Network Partners
- Establish performance expectations, monitor KPIs, and implement accountability measures to ensure consistent partner health and revenue retention outcomes
- Serve as an escalation point for complex partner issues, coordinating cross-functional resources to resolve challenges and protect long-term relationships
- Partner closely with Sales, Implementation, Product, and Support teams to ensure alignment on renewals, expansions, and partner enablement initiatives
- Oversee partner health measurement frameworks, including adoption metrics, engagement tracking, and risk identification
- Drive quarterly and annual business review strategy across the partner portfolio to ensure measurable value realization and strategic alignment
- Identify patterns in partner feedback and operational challenges to inform process improvements, product enhancements, and go-to-market refinement
- Support renewal forecasting and expansion planning in collaboration with revenue leadership
- Contribute to programmatic improvements within the Partner Success organization, including onboarding models, engagement playbooks, and communication cadence standards
- Maintain direct strategic relationships with select high-impact or at-risk Network Partners as needed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
